Description

The National and International Customer Questionnaire is a tool used to collect information from National and International Wholesale Customers to set up your new account in the Qwest Control^® portal, Qwest Wholesale's on-line web-based application that provides instant access and management control over a broad range of Qwest National and International Wholesale products and Services. The National and International Customer Questionnaire must be completed by an authorized representative of your organization and a completed copy should be retained by your company. Instructions provided within this procedure outline the sections that must be completed before you can begin to order products and services through Qwest. Service orders cannot be issued until a fully executed contract and account is established

As you fill in the requested Customer Questionnaire information, note that the fields denoted with an asterisk (*) are required.  This will allow Qwest to complete the setup steps.  If not completed, then a Service Support Manager will return this document to you for completion prior to setup work beginning, which ensures quick access to Qwest tools required to order products and services.

Microsoft Word Macro’s setting must be enabled and must contain no higher than a Medium Security level in order to utilize the functionality contained within this document.  If the radio buttons in this document do not work, that is an indication that your Macro Security level is set at High and must be changed to Medium or Low.  Close Microsoft Word and click “NO” to “Save changes.”  To check, change or enable the Macro Security, go to Tools, Options, Security, Macro Security, and choose the level of security. After the Macro Security is set to Medium or Low, then reopen this document and “Enable Macros.”

Click here to download the National and International Customer Questionnaire.

Qwest Control^®

Qwest Control is a proprietary and secure on-line web-based application that provides you instant access and management control over a broad range of Qwest National and International Wholesale products and services. This is a complimentary service to Qwest Wholesale Customers. It empowers you to manage your own business with Qwest by assigning your own company System Administrator. One System Administrator contact name is required, and any number of additional contacts is allowed to meet your business needs. Qwest Control has several user access options available allowing you to customize your staff's access. Qwest Control provides a comprehensive set of management tools including:

Inventory - provides a view of your products and services

Reporting - allows you to generate, view and download a variety of product reports

Statistics - allows you to view historical and real-time statistics via on-line tools and reporting

Status - allows you to monitor network performance

eBilling - allows access to view on-line invoices, change bill delivery options, sign up for One Page Direct™, generate and view billing reports, and add new accounts

Ordering - allows you to create a status configuration request, such as modifying Internet Provider (IP) addressing, Domain Name Service (DNS), routing, news feed, and seamless access to Remote Control on-line ordering modules

Repair- provides you the ability to create and track status of trouble tickets

Customer Administration - allow you to create and manage user profiles

On-line Help - provides you additional tools to assist in managing your services including Qwest Control functionality demonstration, retrieval of forgotten passwords, HelpDesk and Live Help, web-based training and Screen Help files.

Remote Control

RemoteControl is a web-based tool providing Qwest Wholesale National and International customer access to ordering, daily Call Detail Records (CDRs), Customer Account Record Exchange (CARE) file reports, and day-to-day management functions, which is seamlessly accessible via Qwest Control.

General Information for Voice Services

If you are purchasing Voice Services from Qwest, then complete the general Voice Services section. CARE

The Qwest CARE group uses the Industry CARE System to send outbound CARE Automatic Numbering Identification (ANI) PIC requests to all Local Service Providers.  They are also responsible to ensure that all inbound transactions are received from the Local Service Providers in a timely manner. 

• 1+ ANI Switched Provisioning CARE GUIDE

Complementary Carriers

If you are purchasing Qwest 800 Services, then complete the section in the questionnaire that requires you to provide information about your Responsible Organization (RESPORG) and includes completing the Complementary Carrier form.

This offering allows customers who have become a Responsible Organization or want to allow other Responsible Organizations to route 8XX traffic to Qwest, to maintain SMS routing control over their 8XXs.  A Qwest Toll-Free Complementary Application Form must be submitted to establish this arrangement for the first time with Qwest so that Qwest Responsible Organization can provide off-net services for areas of origination that Qwest would not normally provide.

Additionally, your Complementary RespOrg will be added to internal Qwest tables in order to enable auto-transfer of toll free numbers associated with your RespOrg ID.  This validation is used in the Orders To Process – 8XX functionality (bulk add) and will allow real time transfers.

• Toll-Free Complementary Application Form

Virtual Carrier Services (VCS) also known as Sub-CIC

If you are purchasing Qwest Virtual Carrier Service (Sub-CIC), then complete the Sub-CIC workbook.

Virtual Carrier Services (VCS) also known as Sub-CIC

Access to Qwest’s enhanced Virtual Carrier Services (VCS) package allows you to take advantage of Qwest's nationwide network.

• Sub-CIC Workbook

Customer Notifications

Legal and rate change notices will be sent to the addresses listed in your contract with Qwest. If you wish to change those addresses, or to add additional customer notice contacts, please visit the Qwest's Wholesale Notification Subscription site. The site provides the ability to subscribe or unsubscribe to Qwest's various customer notification types. The Notification Subscription Mailing list web page can be found at http://www.qwest.com/wholesale/notices/cnla/maillist.html. Qwest offers notifications to wholesale customers who subscribe to them on the following topics. Should you prefer not to add any additional notice contacts, Qwest will send all notices to the Legal notice contact in your contract, other than rate change notices, which will be sent to the Rate Change notice contact in your contract.

• Billing:  Notifications containing information regarding Qwest wholesale billing processes or changes to those billing systems.
• Federal Universal Service Fund (FUSF): Notification of the annual FUSF Certification Form filing
• General:  Notifications such as meeting notices, minutes and generic announcements.
• Marketing/Promotions: Notices of a Marketing nature that promote new or augmented products with Qwest.
• Network:  Notifications including network outages, maintenance, etc.
• Process:  Notifications associated with various wholesale customer processes with Qwest.
• Product:  Notifications specifically associated with any product available (wholesale or resale) from Qwest.
• Systems:Notifications including system issues, changes, etc. associated with electronic interfaces with Qwest.
• Tax Exemption Certificaton: Notices of exemptions, renewals reminders, new tax rate information
• Training:  Notifications containing Qwest products, process and/or system training opportunities and upcoming Qwest training events.
• VOIP: Notifications of network maintenance or changes for IP Voice Termination or IP Voice Origination, such as software upgrades, to Qwest's hardware, new equipment or grooming of IP Trunks as part of the Qwest IP network.
• Web Site:  Notifications including URL updates/changes to Qwest Wholesale Internet site.
• Wholesale Service Agreement Legal Notice: Notifications regarding Qwest International and/or Domestic (50 state) contracts of a legal nature. Note: this subscription will add/change/delete the contacts you have previously identified in your contract with Qwest
• Wholesale Service Agreement Rate Notice: Notices with your Qwest rates for International and/or Domestic. Note: this subscription will add/change/delete the contacts you have previously identified in your contract with Qwest.

Tax and FUSF Information

For most taxes billed on the services you purchase from Qwest, Qwest acts on behalf of the relevant tax jurisdiction and is required to bill tax on such taxable services, and collect and remit those tax collections to the appropriate tax jurisdiction. To legally exempt you from these tax billings the properly completed exemption documentation, for each individual tax jurisdiction, is required. Failure to provide the tax exemption certificate may cause tax to bill inappropriately.

The National Account Setup Team provides your Authorized Representative with the link to the tax exemption certificates repository to complete and return any of your requested exemptions.

One Page Direct™ and electronic billing (eBill)

Qwest's One Page Direct program provides a single page remittance paper invoice and Qwest's on-line billing companion, eBilling. One Page Direct is the recommended delivery option for all Qwest Wholesale National and International Customers due to Qwest's limits on large call volume detail paper printed bills. When Qwest sets up your account, the default setup on One Page Direct, Ebilling, available in Qwest Control, allows access to view on-line invoices. Call Detail Records (CDRs), the ability to change your account bill delivery option from One Page Direct to paper invoice, generate/view billing reports, and add new accounts.

Instructions to set up your account from One Page Direct to paper invoice are found in your Qwest Control Access email that you will receive from the National and International Account Setup team.

Alternate Media Monthly Invoice Set Up

Qwest's Alternate Media Support Team offers CDR eBill Companion Service, Monthly ASCII via ASCII Formatted CD-ROM and ASCII Web download. You have the option of receiving your CDRs via CD-ROM, Web download or both. There is no charge for this service.

In order to receive your Monthly Invoice on CD-ROM (no charge), instead of paper, complete the Wholesale Alternate Monthly Media Enrollment section and select ASCII Formatted CD-ROM without Software and/or ASCII Web download.

Daily Call Detail Extraction setup

Qwest's Alternate Media Support Team offers Daily Call Detail Records Extraction setup.

The LATIS (Qwest's Billing System) Extraction information is necessary in order for Qwest to set up your Daily Call Detail Record (CDR) Extraction, download it to your CDR directory in Remote Control, and set up back-up access to our VAX system for retrieval of your Daily CDRs in the event Remote Control is not available.

NOTE to Resellers; Completing the LATIS Extraction section is a requirement for all Resellers and should be considered as a critical step in the ability to bill your end users.

Qwest's Alternate Media Support Team Help Desk is available 8:00 AM - 5 PM EST at 800- 315-0887 (Domestic) or 614 215-5466 (International) or email ebchelp@qwest.com.

Implementation

Upon completion, the questionnaire is emailed to the NASUT at nasut@qwest.com with an email subject line of "National or International Customer Questionnaire." Once a complete and accurate questionnaire has been received, your account will be established in Qwest Control. You will receive an email from Qwest's Account Setup Team which provides your Qwest Control user-IDs, passwords, instructions for the initial log-in, links to Qwest Control and Remote Control training resources, One Page Direct set up steps, information about Qwest's Tax Exemption Repository and requirements instructions for certification, information about Qwest's Notification Subscription Tool, and accessing the Qwest Secure Web Site.

Once your accounts are established, the Service Support Manager will be in contact with you to schedule an introductory conference call.

The introductory conference call allows Qwest to:

• Introduce your Qwest account team members; review each member’s role and responsibilities. Provide contact information email, phone, and pagers
• Review the Questionnaire and tax forms and answer any questions regarding their completion
• Address any specific questions you may have regarding ordering, billing or any other topic
• Address any questions about Qwest Customer Care and Order Management.  If you desire to have additional training about On-line order Forms, we arrange to have someone contact you
• Introduce Qwest Control and Remote Control, login, password change, and point out any particular screens as needed
  

Qwest will notify you when your contract is fully executed.

Training

National Qwest 101 "Doing Business with Qwest"

• This introductory Web-based training is designed to teach National customers how to do business with Qwest. It will provide a general overview of products and services, billing and support systems, processes for submitting service requests, reports, and web resource information. Click here to learn more about this course and to register.

Qwest Control

• The Qwest Control RainDance training provides an overview of Qwest's on-line application that provides instant access and management control over a broad range of Qwest National Wholesale Products and Services. Click here to learn more about this course and to register.

RemoteControl

• The RemoteControl Web-based training provides an overview of Qwest’s on-line order entry, provisioning, and reporting tool for Qwest Wholesale’s national customers called RemoteControl.  RemoteControl automates switched and dedicated services provisioning, including ANI, Toll-Free (8XX), Calling card, Private Line, Qwest Metro Private Line (QMPL), Dedicated Toll-Free Origination (DTFO), and Dedicated Internet Access (DIA) services.  Click here to learn more about this course and to register.

View additional Qwest courses by clicking on Course Catalog.

Contacts

For additional information, current Qwest National customers can log into the Business Procedure & Technical Documentation Section on the Qwest.com website.

• NASUT@qwest.com (National and International Customers) if there are questions about completing the National and International Customer Questionnaire.

Last Update: November 3, 2008

Qwest^®, Qwest Control^® and RemoteControl^® are Registered Trademarks of Qwest Communications International Inc.
One Page Direct™ is a Trademark of Qwest Communications International Inc.

CONFIDENTIAL AND PROPRIETARY

The information contained herein does not constitute an offer by Qwest to provide services, equipment and/or materials. Any such services shall be provided only upon execution of and subject to the terms and conditions of a fully negotiated Wholesale Services Agreement (including any referenced attachments or exhibits) and/or other agreement between Qwest and Customer, if any. In no event shall any omission or generality in this document give rise to a binding obligation between the parties. All such terms are subject to negotiations until all terms and conditions are agreed to and incorporated into a final agreement.