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Q. How do I set up and make changes to my e-mail service?
A. The Qwest expert
installer will walk you through it, step by step. For all new e-mail account
changes, you'll use the exclusive subscriber web site at valley.qwest.net.
Go to the Qwest tab and enter the Account Manager. You'll be able to
easily create additional e-mail accounts, modify accounts and change
your
passwords. For more specific information, please refer to the printed
Qwest Choice™ OnLine QuickHelp User Guide. Your e-mail address (to give
to friends and associates)
will be in the format username@qwest.net.
Q. How fast is the service?
A. Depending on which service package you choose, you can surf the Internet at speeds ranging from 256 Kbps to 3 Mbps.
Q How can I get customer support and technical assistance?
A. Our service is
designed for easy, problem-free use, but questions and problems occasionally
arise. When this happens we suggest the following:
- Check the printed
Qwest Choice OnLine QuickHelp User Guide for helpful hints. Your
problem may be a common one that the Guide can help you solve.
- If you have an
Internet book, the FAQ section can help answer specific questions.
- Visit the Qwest
exclusive subscriber Web site at valley.qwest.net for the latest service-related
news and helpful tips.
- E-mail us any time
at choice@qwest.net for quick responses to your questions.
- If you are still
having difficulties, please call us. We're available locally at (602)
266-1700, 24 hours a day, seven days a week.
Q. What's included in my service package?
A. Unlimited access
to our Qwest Choice OnLine service and the Internet CD-ROM Software
Suite, 24-hour tech support, the Qwest Choice OnLine exclusive subscriber
Web site, e-mail, personal Web space and more.
Please refer to the Qwest Choice OnLine QuickHelp User Guide for more
complete product descriptions and information.
Q. How can I set up and change my own personal Web page?
A. Visit the subscriber
Web site located at valley.qwest.net.
Click on the Qwest tab to access options such as Create, Publish
and Maintain your Web site space. For more specifics, please refer
to the printed Qwest Choice OnLine QuickHelp User Guide.
Q. What are some of the benefits of Qwest Choice OnLine service?
A. High speed, for starters: up to 50 times faster than old-style modems – to meet the needs of new Internet Web users and end the frustrating problems associated with 56K dial-up modems. Another benefit is always-on service – no sharing telephone lines, dialing in or busy signals. And because your connection is dedicated, it provides you with enhanced security and more stable speeds.
Q. Can I access e-mail when I'm away from home?
A. Yes! If you have
true IP Internet connectivity, you can check your e-mail from around the
globe. And Qwest Choice OnLine customers also have Dial-Away Roaming
– a convenient, free dial-up connection. You'll be able to access your e-mail from any remote location
within Qwest's 14-state region.*
Q. Where can I find a list of things to do on the Internet?
A. Visit our exclusive
Qwest Choice OnLine subscriber Web site, valley.qwest.net.
You'll find some of the best of the Internet: sports updates, financial
and business news, entertainment, movie times and reviews, as well as
technology updates.
If your looking for
a specific topic, go to LookSmart on the left side of the home page. Enter
one or two keywords and LookSmart will automatically find sites that match.
Then click on their hotlinks to start exploring.
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