On-time service calls
Qwest Choice™ TV & OnLine is committed to making our installation and service appointments fit your schedule. Installation appointments are scheduled at your convenience for a four-hour window. Repair appointments are scheduled to a specific time. In either case, if for any reason we're not there within 30 minutes of the close of the scheduled appointment, you'll receive a $20.00 credit on your next bill.

Rapid Response - Qwest Choice™ TV
If you ever experience a problem with your digital TV service, call us before 6 p.m., and if it's a problem with the Qwest network, we'll fix it the same day. Call after 6 p.m., and we'll have it corrected by 11 a.m. the next day. If it is determined that Qwest is responsible for the problem, we will credit you for the period of the outage.

Rapid Response - Qwest Choice™ OnLine
If you ever experience a problem with your online service, just call us any day before 5 p.m., and if it's a problem with the Qwest network, we'll fix it the same day. Call after 5 p.m., and we'll have it corrected by 11 a.m. the next day. If it is determined that Qwest is responsible for the problem, we will credit you for the period of the outage.

30-Day, Money-Back Satisfaction Guarantee
Watch Qwest Choice TV for 30 days — if for any reason you're not satisfied, we'll credit your account for your regular monthly charges. And if you ever have concerns about your Qwest Choice TV & OnLine services or Qwest telephone services, please call us at (303) 383-9400.

One-stop shopping
Get your digital TV, Internet and local telephone service from one convenient source — and see all your monthly charges together on one itemized bill. Call (303) 383-9400 for details and to find out about our convenient payment options.