Payment Options

MyAccount is the most efficient and convenient way to manage your Qwest account online. With MyAccount you'll enjoy safe, secure 24-hour online access to your Qwest accounts to:

• View and pay your Qwest bills
• Check your wireless minutes
• Order and change Qwest products and services
• Check the status of orders and repairs

How to sign up for MyAccount

Whether you prefer the convenience of online payments or traditional payment methods, you're sure to find an option to meet your needs

Online Payments

Automatic Monthly Payment

Pay your bill conveniently online from your bank account or with a credit or debit card. With AutoPay, the total amount due on your monthly bill is paid automatically from a savings account, checking account or credit card. You will continue to receive a hard copy of your bill, unless you choose paperless billing.

You can choose AutoPay with:

• An electronic funds transfer (EFT) from a checking or savings account
• A credit or debit card

After you register for AutoPay, you'll receive an e-mail to confirm your enrollment, and your first automatic payment will occur one to two billing cycles later. You will receive an e-mail to notify you that your next payment will be deducted automatically. EFT payments will be deducted from your checking or savings account approximately 18 days after your bill date; credit and debit card payments will be charged five days after your bill date.

Sign up for AutoPay today with a MyAccount profile. It's easy and takes only minutes.

One-Time Electronic Payment

You can make a one-time payment online with a credit or debit card or electronic funds transfer from your bank account. With your electronic one-time payment you control the payment amount and date. Approximately 72 hours after you submit your payment, it will be withdrawn from your bank account. Simply create a MyAccount profile—it's quick, easy and free.

Processing Times for Online Payment

Traditional Payment Methods

Pay by Mail
You always have the option to mail your payment. To ensure accurate processing, please write your 10-digit telephone number on your check, use the envelope provided in your statement or find the correct mailing address online.

Pay in Person
There are several locations, such as banks and supermarkets, where you can pay your Qwest bill in person. To find a convenient location in your area, see payment locations. Remember to bring your current Qwest bill with you.

Bill Due Date

You can find your bill due date at the top of your bill. It is called the Due Date for New Charges. Your payment must be received by this date to avoid late fees and potential disruption in your service. Your bill due date is based on a 30-day period and is not based on a calendar month. For example, your billing cycle may be from the 10th of one month to the 10th of the next month.

The Total Amount Due shown on your bill is the amount that must be paid by the bill due date. This includes new charges for the month as well as any unpaid previous balance, if applicable. If your payment is not received by the due date, you may see a previous balance due. If this is the case, you only need to pay the new charges.

Previous Balance

You may see a Previous Balance for a couple of reasons:

• If you sent a payment and it was not received by the bill due date, you will see a previous balance on your next bill. In this case, you only need to pay the new charges by the bill due date.
• If you paid an amount less than the Total Amount Due on a prior bill, the unpaid balance will carry forward to the next month. You will need to pay the Total Amount Due to avoid potential late fees.

Billing Cycle

Your monthly Qwest bill includes recurring monthly charges that are billed one month in advance, such as calling plans, local calling services and custom calling features. It also includes usage charges that are billed after they are used, such as pay-per-use calling features and long-distance calls.

Payment Locations

There are several locations, such as banks and supermarkets, where you can pay your Qwest bill in person. To find a convenient location in your area, see payment locations. Remember to bring your current Qwest bill with you.

Disconnect Notice

If your payment doesn't arrive by its due date, your services may be disconnected. Please call us immediately at 1 800-600-1117 to make a payment or payment arrangements if your phone service is in jeopardy of being disconnected. Should your service(s) be disconnected, a restoration charge of $40 per line and a security deposit may apply to re-establish service.

If you've made a payment at a walk-in location or mailed a payment, you can inform us of that payment online. See How do I report a payment on my account?