Billing and Payments

Setting Up Your MyAccount Profile

MyAccount is the most efficient and convenient way to manage your Qwest® account online. With MyAccount you’ll enjoy 24-hour online access to your Qwest accounts so you can:

• View and pay your Qwest bills
• Check your Qwest Wireless® minutes
• Order and change Qwest products and services
• Check status of your orders and repairs

Sign up for MyAccount now

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Online Payments

Automatic Monthly Payment

Conveniently pay your bill online from your bank account or with a credit or debit card. With AutoPay the total amount due on your monthly bill is paid automatically from a savings account, checking account or credit card. You will continue to receive a hardcopy of your bill, unless you choose paperless billing.

Your AutoPay options are:

• AutoPay with electronic funds transfer (EFT) from a checking or savings account
• AutoPay with a credit or debit card

Once you have registered for AutoPay, you will receive an e-mail to confirm your enrollment. Your first automatic payment will occur one to two billing cycles after you sign up. You will receive an e-mail notifying you that your next payment will be deducted automatically. Payments are deducted from a checking or savings account approximately 18 days after your bill date, or five days with a credit card.

Sign up for AutoPay today! Just log in to your MyAccount Profile or register for MyAccount today. It's quick, easy and free.

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One-Time Electronic Payment

You can also make one-time payments online with a credit or debit card or electronic funds transfer from your bank account. With your electronic one-time payment you control the payment amount and date. Your payment will be withdrawn from your bank account approximately 72 hours after you submit your payment.

To make a One-Time Payment, log in to your MyAccount profile or register for MyAccount today. It's quick, easy and free.

Note: Payments are posted within approximately 72 hours of the transaction timelines listed above. Be sure to make your payment in advance of the due date to avoid late fees. Payments made toward the balance on your current bill will not be updated since the bill has already been posted. For payment activity, view the Billing Summary section in MyAccount.

Processing Times for Online Payments

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Traditional Payment Methods

Pay by mail
You always have the option to mail your payment. To ensure accurate processing, please write your ten-digit telephone number on your check. You can use the envelope provided with your statement, or your own envelope using the correct mailing address for your account.

Find a payment address online

Pay in person
There are several, convenient locations, such as banks and supermarkets, where you can pay your Qwest bill in person. Remember to bring your current Qwest bill with you so your account can be credited accordingly.

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Bill Due Date

You can find your bill due date at the top of your bill, next to Due Date for New Charges. Your payment must be received by this date to avoid late fees and potential disruption in your service. Your bill due date is determined by where you live and is not based on a calendar month, (i.e., your billing cycle may be from the 10th of one month to the 10th of the next month).

The Total Amount Due shown on your bill is the amount that must be paid by the bill due date. This includes new charges for the month as well as any unpaid previous balance. If your payment is not received by the due date, you may see a previous balance due. If you paid this balance after the bill was created, just submit payment for new charges.

Previous Balance
There are a few reasons why you may see a Previous Balance:

• You sent a payment and it was not received by the bill due date. In this case, you may want to confirm your payment has been received and pay the new charges by the bill due date.
• You paid an amount less than the Total Amount Due on a prior bill. The unpaid balance will carry forward to the next month. You will need to pay the Total Amount Due to avoid potential late fees.

Billing Cycle
Your monthly Qwest bill includes recurring monthly charges for services billed one month in advance, such as calling plans, local calling services and custom calling features. It also includes usage charges that are billed after they are used, such as pay-per-use calling features and long-distance calls.

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