The Qwest Domestic Frame Relay (FR) network is transported over an OC-192 (10 Gbps) synchronous optical network (SONET) infrastructure, providing FR with high-speed, high-capacity capabilities. Frame Relay Service (FRS) port speeds are available from DS-0 (56 kbps) up to DS-3 (45 Mbps). Qwest FRS also offers seamless interworking between Frame Relay and ATM, and supports permanent virtual circuits (PVCs) that connect your FRS to the Internet (Dedicated Internet Access product).

For customers that wish to outsource the management of their network, Qwest also offers Network Management Services solutions that include installation, maintenance and configuration of the FR customer premises equipment (CPE).

Quality of Service (QoS) Levels
Priority	QoS
1(being the highest priority)	VFRrt
2	VFRnrt
3	UFR

Port Speeds
DS-0, Fractional DS-1, DS-1 and DS-3

PVC

• 8 Kbps increments

Reliability

• Frame Relay switches deliver unprecedented availability and performance.
• Maintenance and repair:
• Proactive network monitoring, surveillance and customer notification 24 / 7 by the Qwest Worldwide Data Operations Centers at no additional charge
• Quality check on new and repaired circuits in first 24 hours to ensure consistent/acceptable operating levels
• Automatic issuance of trouble tickets upon trouble detection in less than 30 minutes
• Direct contact with highly trained technical personnel to collaboratively resolve service issues
• Hourly status on repair progress provided
• Qwest FRS is delivered over a redundant, secure and scalable national fiber-optic network with industry-leading service availability guarantees
• Two geographically disparate network operations centers to provide backup and redundancy
• Network availability objective of 99.999 percent

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