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User Guide

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. Business Voice Messaging

Worried about missing calls or losing important business opportunities? Worry no more! When you order Qwest Business Voice Messaging Service, you are assigned a "mailbox"- your own private location within the Qwest Business Voice Messaging system. Callers can leave detailed messages in your "mailbox", and you can rest assured that all your calls get answered, whether you're on the phone, online, or away from the office. In fact, Business Voice Messaging can answer multiple calls simultaneously so your customers will never get a busy signal.

Benefits

  • Always on and available - no activation switches or codes
  • Allows you to retrieve your messages or change your personalized greeting from any touch-tone phone
  • Requires no extra equipment other than your touch-tone phone
  • Each user gets a security code - you control who listens to and erases your messages
  • Creates a professional image and adds value to your business
  • Allows you to create and save group distribution lists - send a single message to as many as 25 people at the same time
  • Add optional features anytime - customize Business Voice Messaging to fit your changing needs

Features

  • Extension Mailbox:
    Add up to three extensions to your main mailbox without adding an additional line. Callers can then leave general messages in the main mailbox or private messages in individual extensions.
  • Call Routing or Call Routing to Number
    Callers will hear your greeting directing them to one of up to nine different individuals or departments. Callers can leave a message with Call Routing or be directed to another local phone number or 8XX number with Call Routing to Number.
  • Message Notification:
    Qwest notifies you of a new message by paging you or calling you on a local number you designate - like your wireless phone.
  • Scheduled Greetings:
    Have the right greeting for the right time of day. For example, have one greeting for normal business hours and another after two hours.
  • Business Voice Messaging-Message Waiting Indication:
    Choose an interrupted dial tone, visual indicator, or both to notify you when you have messages.
Would you like to broadcast important business information without having to answer the phone?
  • Listen Only Mailbox
    Service allows you to pre-record up to 15 minutes of announcements and informational messages that are heard by incoming callers.
*Optional Services available from Qwest for an additional monthly charge

Some restrictions apply. Service not available in all areas. Long-distance charges apply for customers who access their service from outside local calling areas. Business Voice Messaging Service requires use of a touch tone phone and a call forwarding feature.

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