The Qwest Domestic Frame Relay (FR) network is transported over an
OC-192 (10 Gbps) synchronous optical network (SONET) infrastructure,
providing FR with high-speed, high-capacity capabilities. Frame Relay
Service (FRS) port speeds are available from DS-0 (56 kbps) up to DS-3
(45 Mbps). Qwest FRS also offers seamless interworking between Frame
Relay and ATM, and supports permanent virtual circuits (PVCs) that
connect your FRS to the Internet (Dedicated Internet Access product).
For customers that wish to outsource the management of their network,
Qwest also offers Network Management Services solutions that include
installation, maintenance and configuration of the FR customer premises
equipment (CPE).
Quality of Service (QoS) Levels
Priority
QoS
1(being the highest priority)
VFRrt
2
VFRnrt
3
UFR
Port Speeds
DS-0, Fractional DS-1, DS-1 and DS-3
PVC
8 Kbps increments
Reliability
Frame Relay switches deliver unprecedented availability and
performance.
Maintenance and repair:
Proactive network monitoring, surveillance and customer
notification 24 / 7 by the Qwest Worldwide Data Operations Centers at no
additional charge
Quality check on new and repaired circuits in first 24 hours to
ensure consistent/acceptable operating levels
Automatic issuance of trouble tickets upon trouble detection in
less than 30 minutes
Direct contact with highly trained technical personnel to
collaboratively resolve service issues
Hourly status on repair progress provided
Qwest FRS is delivered over a redundant, secure and scalable
national fiber-optic network with industry-leading service availability
guarantees
Two geographically disparate network operations centers to provide
backup and redundancy
