Q. What is Qwest® Internet Port?

A. Qwest Internet Port is a type of connection to the Internet. Essentially, your computer system is connected through a channel service unit/digital service unit (CSU/DSU) to a router that sends information over a DS-1, DS-3, or optical circuit to the Qwest Internet protocol (IP) network. Once routed over the Qwest IP backbone, the data is driven by the distant-end IP address to the appropriate site.

Q. What is currently included in the Qwest Internet Port service level agreement (SLA)?

A. This SLA is among the best in the industry. It includes:

• Network availability: A goal of 100 percent network availability for all components of the Qwest IP network and Qwest-provided domestic local access (network downtime is measured from the time a trouble ticket is opened by the Qwest trouble management system to the time the affected circuit is able to transmit and receive data).
• Average Intra-U.S. round-trip network delay: 50 millisecond round-trip delay averaged over every trunk in the continental United States Qwest IP network
• Off-net average round-trip delay*: 95 millisecond round-trip delay between Qwest's network and other leading networks. This data is collected and provided via Keynote Systems, Inc. The market-leading performance of Qwest's network is clear as seen through the eyes of this independent Internet performance authority.
• Jitter: Two milliseconds averaged over every trunk in the continental United States Qwest IP network.
• Packet delivery: 99.5 percent packets averaged over every trunk in the Qwest AS209 network.
• Customer notification of outages: Within 10 minutes of detected outage, a message informs the customer that services are unavailable in the Qwest AS209 network (i.e., router is unable to transmit and/or receive data).
• Normal maintenance upgrades (hardware, software and/or capacity): Five- and ten-day notification to affected customers, depending on which network is being maintained.
• View Qwest’s Network performance.

*Off-Net SLA includes components of certain other Internet backbone providers in certain locations in the Intra-U.S. region.

Q. Does Qwest offer automated tools to help manage my Internet service?

Qwest Control® Provides complete management control over your billing, network and trouble management needs across a wide range of Qwest data, IP and voice services. View a short demo.

QwestSource™ allows Qwest Internet Port customers to better manage their logical configuration connections. View Qwest Source site.

Qwest’s Internet Port Network Statistics page is a highly advanced, integrated network performance site.

Q. What port speeds are available through the Qwest Internet Port offering?

A. These port speeds are offered through Qwest Internet Port:

• DS-1
• DS-3
• OC-3
• OC-12
• OC-48
• Ethernet
• Fast Ethernet
• Gigabit Ethernet

Q. What are the available billing types?

A. Flat rate, precise burstable, tiered and data transfer.

Qwest Internet Port service is available throughout the United States. Qwest Internet Port service also provides high-speed Internet access to more than 240 major cities in 10 European countries. Additional charges and equipment requirements may apply.

All trademarks are owned by Qwest Communications International Inc. Back to Qwest Internet Port