Every Qwest hosting customer will enjoy Qwest's robust network and Cyber Center infrastructure as a foundation. Qwest Hosting provides fully manager, secure and reliable service available for nearly all of the major vendor platforms.

• Collocation elements (space, power, HVAC)
• Remote Hands
• Monitoring and management of customer's hardware, operating systems, applications and databases
• Disaster Recovery Solutions
• Storage and Backup Services
• Remote Copy and Remote Tape Backup Services
• Security and Firewall Solutions
• Consulting Services

Every customer environment is backed by Service Level Agreements (SLA) for the Network, the Facility, as well as for implementation time-frames. Additionally, SLAs are available for end-to-end availability for managed services customers.

Qwest offers two basic types of Dedicated Hosting services: Collocation Plus and Managed Services.

Collocation Plus Service:
The Collocation Plus collection of services represents hosting elements most commonly requested by our customers. For example, a collocation customer will want to purchase CyberCenter elements such as space, power and connectivity, and additionally choose to augment their own staff by utilizing Qwest's engineer for Remote Hands on a time and materials basis. Or, customers may choose to fortify their environment by utilizing additional Qwest services such as Lite Monitoring, Managed Storage and Tape Backup Services, or numerous Security Solutions.

Managed Hosting Services:
Based upon the concept of customer "choice-driven solutions," Qwest Hosting puts the customer in the driver's seat by assembling the right solution to meet your particular needs. Utilizing Managed Service Building Blocks (blocks represent each and every one of Qwest's functional capabilities) our Project Engineers will assemble a hardened, reliable, technically superior solution uniquely catered to your needs. Managed Hosting Services give customers the flexibility to purchase tailored solutions to meet your specific hosting needs.

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