Track and allocate your telecom calls and dollars with Qwest's new Call Accounting and Management Software. This revolutionary telemanagement application produces reports from station message-detail recording (SMDR) devices, which capture call-detail records generated by PBX, Centrex, hybrid, or key telephone systems, or from tip-and-ring line scanners.
Call detail records can include:
Date of call
Duration of call
Extension number
Number dialed
Trunk group used
Most frequently dialed numbers
Longest duration calls
Highest cost calls and more
Information provided in a detailed or summarized report by individual station, department, or project.
What it helps you do:
Allocate costs to departments and projects
Bill clients for calls made on their behalf
Monitor employee productivity, and provide other benefits
Better forecast, budget, and allocate your telecom dollars
Include a general ledger interface that allows telecommunications departments to charge back recurring costs (e.g., equipment usage), as well as non-recurring costs (e.g., installation charges), to the appropriate cost center or department
Systems Qwest offers:
CC MIS
is NTI's MIS system for DMS CO-ACD applications
Switchview
offers a PC-based telemanagement system targeted for larger, more sophisticated users with 250+ stations, more than one PBX, and multiple telemanagement applications requirements
Call Accounting Series Version 3.5 (XIOX)
provides a PC-based call accounting system with a capacity of up to 1 million call records and up to 5,000 stations
