Cinphony Automatic Call Distribution and Prelude takes incoming calls and evenly distributes them to your customer service agents, providing caller information, length of time customer has waited, and how many calls are waiting. The Cinphony ACD system is designed to work exclusively with the Nortel Norstar product line. It is integrated and utilizes the soft key and display window capabilities of the Norstar system. The system has large system features packaged for small and mid-sized customer applications. In addition Cimphony ACD and Prelude offers the following advantages:

• Full integration with Norstar system
• Runs on low-cost personal computer technology
• Customer service center
• Customer ordering center
• Customer "Hot Line" operation
• Call cost control and accounting

• Management reports
• Current status displays
• Dynamic system reconfiguration