Description
Q Routing is a Qwest network-hosted contact center solution that provides a virtual contact center operation without the complex integration of multiple premise-based platforms. Q Routing routes calls utilizing direct network-to-agent, skills-based routing based on business rules. Q Routing can be customized to adapt to your business needs to manage inbound, outbound, e-mail and Web-based transactions through Q Routing’s universal queuing and reporting capabilities. Q Routing can route calls to any agent, anywhere, whether they are using Centrex, public branch exchange (PBX), analog, ISDN, plain old telephone service (POTS), cellular, voice over IP (VoIP) or PC desktop phones, working in the office or at home. With
Q Routing’s virtual contact center capabilities, agents can be centralized or widely dispersed and can be configured to support even the largest of agent populations.
Value proposition
Q Routing’s managed contact center service may lower contact center costs 30 to 50 percent by eliminating large capital outlays, networking costs and the expense of specialized, dedicated IT staff and equipment maintenance costs.
Q Routing allows you to manage what is important to you and your business, not your call center platform.
Protect your company from technology obsolescence: Q Routing mitigates the risk of buying premises technology that could soon be outdated or outgrown.
Using the virtual contact center capabilities you can support an increase in call volume while leaving agent headcount flat by:
- Reducing average handle times with network computer telephone integration (CTI)
- Reducing queue times and load-balance with queuing in the cloud
- Distributing calls to any agent anywhere
Simplify multi-location call-center solutions with a single, managed service, and take advantage of superb economies of scale, as well as management and reporting across all locations.
Reduce IT complexity with Q Routing managed contact center service. Leverage Qwest to make it easy to migrate and expand services without investing additional capital.
