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This technology allows you to manage and track incoming calls effectively without wasting a lot of time or money. With CO-ACD you’ll get an equal distribution of call volume to pre-designated groups of answering positions, known as agents. In short, CO-ACD streamlines this process allowing you to answer your businesses many calls.
Features
- Provides call centers with highly flexible call management, including allocating calls to secondary groups at specified call waiting thresholds
- Helps you avoid long waiting times and blocked calls
- Trims personnel costs by avoiding over staffing to handle peak periods
- Provides the ability to make dynamic changes in a flash
- Can improve customer service by allowing certain calls to be assigned to specially selected agent groups
- Can grow as your business grows, one line at a time. Since it is a Central Office based system, it has the rugged reliability of the network
- Let’s you keep pace with technological improvements
- Gives you two lines up to thousands. CO-ACD is working in financial institutions, health care, universities, state government, help centers, information centers, hotlines and maintenance bureaus
- CO-ACD can be used as the front end for modem pools, allowing for easy monitoring of modem performance and for the modem to go off line automatically if there is a problem
- CO-ACD can be used in a telecommuting environment
Special-Added Features:
- Know who's calling before you answer, right on your computer
- Track and analyze phone usage, including local calls
- Store and print up to 2,000 calls you make and receive from your call log
- Develop your own personalized phone directory
- Return missed calls with the click of your mouse
- Know if you have voice mail messages without picking up the phone
- Our newest offering, Monitor Partner
CO-ACD includes the following products that offer detailed reporting options for improved planning and network management:
- Monitor Partner Network-based MIS system that provides real-time call center activity display, load management capability, and historical reporting. Allows you to have the critical management information needed to operate a call center without the investment in the hardware and software
- Data Partner. If using CTI, a data partner link is needed to connect the switch to the host computer; this product is sold Qwest
- Report Partner
- Compatible with Qwest’s total CTI product
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