EZ Route is a network-based, customer-configured, menu-routing application. As part of the Qwest Toll-Free service suite, EZ Route allows you to answer calls, provide message announcements and support call routing to live agents or other interactive voice response (IVR) applications. Get up and running fast as you easily develop a voice menu and routing scheme on the Web. And, with EZ Route, you're in complete control—without upfront capital expenditure to get you there.
Benefits
EZ Route is very easy to set up and maintain.
EZ Route is tied to the Qwest Toll-Free service offering.
You maintain control and make updates on the Web or over the phone.
You can potentially reduce administrative overhead while providing better service.
There's no need for you to wait for change orders-it's instantaneous.
EZ Route is another industry-leading offering from Qwest. It's a browser-configurable, highly customizable solution. With EZ Route, you pay a low per-call surcharge and the same low toll-free transport cost per minute for time on the platform. It's a simple menu-routing application to give even small businesses basic call center functionality.
Features
EZ Route is:
Simple-the Web-based tool makes it easy to set up and change menu options, record messages over the phone or upload prerecorded files
Robust-up to nine menu options per level and nine menu levels deep
Scalable-no limit on the number of available ports
Cost efficient-requires no upfront capital expenditure; pay-per-use approach
Fast-gives user full control and instant deployment of changes
Qwest® EZ Route is available for Qwest Toll Free customers for calls originating anywhere in the continental U.S., Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands and Canada, with switched and dedicated termination anywhere in the continental U.S. and switched termination to Alaska, Hawaii and Puerto Rico. Installation and other nonrecurring charges and monthly recurring charges apply. Additional local loop equipment may be required.
