The Qwest® billing system provides your agency with quick, secure accessibility to billing data and your choice of web-enabled access or toll-free support. Online billing options and support have been an integral part of Qwest's billing management system since 1999, and include secure access to:

• Invoicing
• Detail billing
• Dispute and adjustment records
• Downloadable data

FIGURE TITLE: Billing Process Overview

Our billing innovations include timesaving tools, such as eBill Manager™. eBill Manager allows authorized agency users to view their current and past eBill invoices for up to 12 months, plus you can:

• Create, submit and review billing inquiries or disputes
• Examine billing trends and historical pricing information
• Download billing data
• Verify billed charges
• Review billing reports
• Pay bills online

FIGURE TITLE: Billing Dispute and Resolution Process

The output data is presented in an easily manipulated format, enabling agency-specific reporting. The Qwest billing solution responds to the Government's need for accurate data, flexible formats, and robust reporting and analytical tools.