Customer centric in every way
Qwest's Dedicated Hosting Service (DHS) provides Agencies with world class hosting services that emulate the Agency's computing/IT environment without the capital investment.
Features
- Proactive monitoring and/or management:
- Uptime service level agreements (SLAs) for entire managed service environment
- Monitoring features include:
- Base monitoring (ping, system checks, fetches)
- Process monitoring
- Trending analysis
- Hardware monitoring
- Router and switch monitoring
- Application and database monitoring
- Custom application monitoring
- Management—cluster and high availability
- Portal availability—ticketing and alarms
- Dedicated customer service manager (CSM)
- Server management hours—Qwest manages your Agency's server during the hours your Agency specifies
- Installation and configuration services:
- Hardware
- Operating system
- Applications/databases
- Service delivery—standard, hardened improvement service delivery methodology
- Subject matter experts—involved in every proposal and quality assurance assessment
- Simplified invoice—one line item for all managed services
- Tier 3 Certified by the Uptime Institute – Qwest's Networx CyberCenter™ locations are certified at the Tier 3 level with regard to fault tolerant power, cooling compliance and site infrastructure rigor
- SAS 70 Type II Internal Control Standards—Type II audit includes not only the description of controls, but also the detailed testing of controls; Qwest's facility operations annually undergo a thorough inspection and evaluation with results reported and published
Benefits
- Customized managed services solution built to meet your Agency's exact needs
- Full accountability and ongoing consultation from your Agency's Qwest-dedicated CSM
- Hosting knowledge and experience give your Agency the confidence Qwest can take more of your Agency's managed service needs
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