High quality long-distance service over our highly reliable fiber optic network
Qwest's Voice Services (VS) makes long-distance calling a fundamental component of your Agency's telecommunications solution. No capital investment required. Your Agency can leverage its existing telecommunications infrastructure and equipment at a cost savings.  When your Agency deploys Qwest's VS as a stand-alone product or integrated with private line/data/IP services, Qwest will help your Agency meet its changing communication needs.

Features

• Voice, virtual private network and call routing capabilities are provided by Qwest's robust, redundant service control point pairs
• Reliable switch architecture with intelligent network routing
• Fraud Prevention Management System – Qwest's advanced fraud systems provide early detection against potential fraud exposure, minimizing the risk to your Agency
• Exceptional customer service
• Qwest state-of-the-art fiber network
• Qwest's Voice Services features include, but are not limited to:
  • Caller ID – Calling party number will be displayed based on availability as part of the SS7 network and subscribed to at the terminating location.
  • Call Screening for Users – Supports Call Screening COS Restrictions and Code Block
  • Internal Agency Account Code - Provides single stage Project Account Codes and Verified Project Account Codes so that a caller is prompted for the Account Code when a call is dialed.
  • Suppression of Calling Number Delivery - Qwest follows the FCC guidelines in honoring the Presentation indicator which provides for suppression of calling number delivery
  • Off-Net Information Calls - Off-net customers will be able to reach their information calls by dialing 1 800-555-1212 for Directory Assistance or through the use a Qwest VNS Calling card.
  • Agency Recorded Message Announcements – Your Agency will have the capability of recording and retrieving agency recorded announcements via an on-net number
  • Post Paid Calling Card Limit – Your Agency can order Post Paid Calling with a "spending limit" within a bill period 
  • Operator Services - Allows Agency callers to reach English or Spanish speaking operators for domestic and non-domestic assistance, which includes TDD/TTY assistance, call completion capabilities and calling card support

Benefits

• Provides the highest quality domestic and international long-distance service, featuring high availability and call completion rates with consistent call quality
• Provides fraud monitoring for an additional layer of control and security
• Customer service is available 24x7x365 with industry-leading service level agreements
• Features self-healing synchronous optional network (SONET) on a ring architecture with speeds up to 10 Gbps (OC-192)