Our concept of operations is driven by an unwavering commitment to our Spirit of Service™. The Spirit of Service is more than a trademarked slogan—it's how we do business, and the backbone of our commitment to your Networx needs.
At Qwest®, customers always come first. We build a partnership with every customer, listening to your needs, considering requests as opportunities, and striving to deliver precisely what you want.
FIGURE TITLE: Qwest Networx Features and Benefits
The illustration above represents an overview of our commitment to providing the Spirit of Service to the GSA Networx program. The Qwest team offers your agency a comprehensive Networx solution, complete with integrated processes and converged services designed to fully address the GSA's Networx goals:
Service continuity
Our IP/MPLS architecture delivers a seamless transition from one contract to another. We leverage services that operate with existing networks while providing agencies the means to move effortlessly to more efficient technologies as they emerge.
Highly competitive prices
Qwest's modern infrastructure powers a Networx solution that directs cost savings to your agency even as networks revitalize.
Superior quality service
Well-recognized as an industry leader, Qwest has a long history of award-winning service delivery.
Full service providers
As the first company to integrate the operational capability of an ILEC and an inter-exchange carrier, Qwest is uniquely positioned to provide your agency with a single source for local and national communications services.
Alternative sources
Qwest has assembled a team of world-class commercial and federal market leaders as well as smaller, focused-solution providers to offer your agency the widest possible range of potential technology options.
Operations support
Designed with Networx in mind, our Qwest Networx Subscriber Web site (Qwest Control Networx Portal) offers you the versatility to manage ordering, billing, inventory, trouble handling and reporting through one integrated tool. Plus, we provide assistance 24 hours a day, seven days a week.
Transition assistance and support
Qwest is a transition leader in the market and has already assisted numerous Federal Agencies with major network transitions. Our Networx Engineering and Transition Teams are poised to handle all your transition needs.
Performance-based contracts
Qwest offers specific guarantees and service level agreements that address all aspects of our lifecycle service delivery model. This includes guaranteed service delivery date, smooth implementation, reliable service, technology advancement and world-class support.
We strive to deliver successful service implementation throughout the Networx program. Our approach applies proven methodologies supported by talented people, time-tested processes, and the most up-to-date tools available today.
