Qwest® supports the Networx program with a comprehensive and secure Operational Support System (OSS) that performs a wide range of integrated functions including:

• Billing
• Service ordering
• Customer support
• Network management
• Trouble management
• Inventory management
• Program management

Qwest's OSS consists of tightly integrated systems that support commercial and government agency customers today. Our embedded systems use a component-based architecture that facilitates building interfaces linked to subcontractor and other vendor systems. The Qwest Control® Networx Portal also provides access to the back-end OSS for convenient availability when you need it. All Networx products and services can be ordered via the Portal through a series of Web forms and flow-through interfaces.

FIGURE TITLE: Integrated Operational Support Systems

The illustration above provides an overview of our fully integrated OSS, which serves as the foundation for all your Networx development and delivery needs.
Qwest deployed a complete set of controls, including access controls, which manage user access to specific systems based upon:

• Identification and authorization
• Managed security services
• Software configuration and patch management

Robust infrastructure monitoring system