CenturyLink™ Networx
About CenturyLink

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Customer Support Office (CSO)

At CenturyLink™, we understand that the General Services Administration requires sound, effective program management, superior technical support and professional operational capabilities. That's why we established a customer-focused support model, including policies, processes and highly effective tools designed to meet or exceed your agency's stringent requirements.

Our Spirit of Service™ drives a corporate commitment to deliver and maintain outstanding levels of customer satisfaction and quality. To accomplish this, CenturyLink incorporated a Customer Support Office (CSO) that is focused on addressing a variety of inquiries relating to agency assistance, including:

• Training requests
• Service orders
• General and billing inquiries
• Dispute reports
• Inventory access
• Network issues

FIGURE TITLE: CSO Single Point-of-Contact

The illustration above provides an overview of our how our Customer Support Office provides a single point of contact for all your Networx-related inquiries.

Networx support you can count on

• Customer support representatives are available 24 hours a day, seven days a week by phone, e-mail, fax and USPS.
• We support GSA Networx PMO and subscribing agencies, including GSA Regions and international activities.
• Our geographically diverse back-up operations provide customer service continuity during emergencies.

Your Networx contact options

• Accessibility via toll-free arrangements, including
  1 866-GSA-NETWorx (1 866-472-6389)
• Universal International Freephone Number (UIFN)
• Fax number (1 800-879-2804)
• E-mail correspondence (Federal@qwest.com)
• Operator assisted, pre- or post-paid calling cards and collect calls (for non-domestic subscribers in countries without access to UIFN or CenturyLink ITFS)

Additionally, all CSO functions are available through the Control Center Networx Portal — around-the-clock from anywhere in the world.

Details

• Customer Support Office Organization
• Transition Management Team
• Transition Strategy
• Transition Assistance
• Control Center Networx Portal
• Operational Support System
• Disaster Recovery
• Network Security

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