Managed Services
Qwest Managed Services provide the utmost flexibility; robust enough to support a wide array of customer-requested hardware and operating systems; and versatile enough to accommodate shared control of environments when needed. Additionally, Qwest provides a complete offering of a-la-carte application and database monitoring and management solutions to layer atop Qwest managed platforms. With the Qwest total package of managed service solutions, customers can offload management of even the most complex and time-consuming components of Web solutions without surrendering control. Rely on Qwest to manage your network, servers, applications, storage, security and other mission-critical elements.
| Managed Services Categories |
| Technology |
Support Services |
Management Services |
| Management of Call Processing Architecture |
MACs |
Hosted Solutions (system design & operations) |
| IP Telephony Services |
Solution Software |
Requirements Development |
| IP Call Center or Contact Center Services |
Break/Fix & Maintenance |
Project Management |
| IVR/Auto-Attendant |
Help/Support Desk Services |
Integration Services |
| Legacy Voice Services Mgmt & Integration |
Training |
Network Readiness Assessment |
| Data & Voice Networking Solutions & Management |
|
Reporting |
| |
|
Transition & Termination Services |
| Customer Discount |
| Technology |
Support Services |
Management Services |
| 2%-25% |
5%-10% |
2%-25% |
Qwest offers Managed Services in Texas through DIR Contract #DIR-SDD-648
http://www.dir.state.tx.us/store/busops/go-direct/forms/qwest648.pdf
Qwest Subcontracting Plan
http://www.dir.state.tx.us/store/busops/go-direct/forms/qwest648_appb.pdf
Qwest Customer Service Agreement
http://www.dir.state.tx.us/store/busops/go-direct/forms/qwest648_appc.pdf
How to Order
Contact one of the Qwest representatives listed to obtain product information and quote.
Create a Purchase Order referencing the DIR-Qwest agreement # DIR-SDD-648.
Fax Purchase Order to 512-338-5709 or contact your Qwest representative. |
