Interpreter Services

Qwest offers over-the-phone interpretation in Texas - DIR Contract # DIR-SDD-481

Qwest provides over-the-phone interpretation (OPI) services. As part of the agreement between Qwest and the State of Texas DIR, state agencies and eligible entities in Texas can now purchase OPI services from Qwest. Qwest partners with industry leader, TeleInterpreters, to provide a best-of-breed service.

• Real-time language support 24x7
• 170 languages and dialects
• Toll-Free based, 3-way conferencing
• 2700+ professionally certified interpreters
• On-demand services without reservations 
• Federal Court Certified  Interpreters

Distinctive Advantages and Benefits

• Accountability business model that ensures quality performance       
• North American Professional Interpreter Model for optimum quality control
• Live Operator and Computer Telephony Integration facilitates rapid call connection      
• Technology for remote quality monitoring, live and recorded   
• Performance Reviews for on-going OPI management and Agency support requirements     
• Customized management reporting to meet your unique information requirements   
• Fully redundant, fail-over environment with systems and processes that mitigate risk    
• Application specific routing protocols for quick access to knowledgeable resources    
• Dedicated Interpreter Development and Client Services Divisions for quality assurances, monitoring, and dispute resolution
• Advanced billing and reporting capabilities reflecting Agency and department structures

One Resource for Full Language Services

Cultural diversity is growing within North America, and Government Agencies are increasingly recognizing the significance in servicing non-English and limited-English proficient ethnic segments. While diversity presents opportunities, it also presents challenges when it comes to executing an effective strategy. The critical component is communication and that necessitates comprehensive language and cultural expertise- highly specialized resource requirements that are traditionally non-core competencies within most organizations.

Leveraging the expertise of an OPI provider can offer multi-language support and can alleviate the recurring high costs of maintaining sufficient internal resources for full language coverage. The question becomes selecting the optimal OPI provider.

As your OPI partner, Qwest-TeleInterpreters recognizes that service offerings are often the entry point for an individual into your Agency, making performance a critical factor for success. To ensure that implementation of your diversity strategy proves successful, Qwest-TeleInterpreters integrates standards of excellence into it's service offering at a price point that enhances your Agencies services to citizens of the State of Texas.

DIR-Qwest agreement # DIR-SDD-481

http://www.dir.state.tx.us/store/tsd/docs/reqcontracts/
intrepreter/qwest.pdf

Pricing

http://www.dir.state.tx.us/store/tsd/docs/reqcontracts/
intrepreter/qwest_appc.pdf

HUB Subcontract Plan

http://www.dir.state.tx.us/store/tsd/docs/reqcontracts/
intrepreter/qwest_appb.pdf

How to order:

Contact one of the Qwest representatives listed to obtain product information and quote.

Create a Purchase Order referencing the DIR-Qwest agreement # DIR-SDD-481.

Fax Purchase Order to 512-338-5709 or contact your Qwest representative.