Qwest® OneFlex® Hosted VoIP The simplicity of your phone. The flexibility of the internet.
Qwest OneFlex Hosted VoIP integrates the power of your phone with the reach and flexibility of the Internet, all over a single, reliable network service.
Choose a package and features that fit your business, put you in control of your communications and position your business for the future.
* See below for important information on 911 service.
How Does Qwest OneFlex VoIP Work?
It couldn’t be simpler.
Calls are made using a OneFlex phone connected to your computer and the Internet.
Your VoIP services are connected using separately purchased Qwest iQ Networking™ Internet Port (Dedicated Internet Access).
Conversations are broken down into smaller units (packets) then sent across the Internet connection.
The OneFlex network routes the calls based on the features you’ve selected.
The received voice packets are reassembled in the appropriate order and converted to an analog signal and voice.
OneFlex Office Package
Unlimited local and 8XX outbound calling
Unlimited on-net calling (any OneFlex Hosted VoIP user to another OneFlex Hosted VoIP user)
911 dialing1
OneFlex Personal Online Dashboard with: – Call logs – Contact manager – Click-to-call – Click for voice mail
Voice mail with: – E-features – Indicator – One button push
Office administrator account profile
Distinctive ring
Abbreviated dialing
Caller ID with name
Call waiting with caller ID
Call hold
Call block
Call transfer
Call forwarding
Smart call forwarding / personal locator
Three-way calling
Do not disturb
Speed dial
Repeat dialing
Hunt groups
Electronic facsimile service
Customer support 24 hours a day, seven days a week
Service installation and activation (separate nonrecurring charge (NRC))
OneFlex Office Enhanced Package
Includes all Qwest OneFlex Office Features PLUS:
Microsoft® Outlook® integration
Integrated messaging
Premium Features
Premium features are available at an additional cost—be sure to ask your Qwest representative. Includes all Qwest OneFlex Office Features PLUS:
Additional Basic set with:
– Unlimited on-net calling – OneFlex Personal Online Dashboard – 911 dialing – Caller ID with name – Distinctive ring – Abbreviated dialing – Service installation and activation (separate NRC applies)
Business white and yellow pages listing
Microsoft Outlook integration
Integrated messaging
Personalized set up and training and on-site office administrator training2
Site survey and personalized local area network analysis
Business customer premises equipment customized to the location
Off-net calls (domestic local toll and long-distance, and international)
Directory assistance (411)
1Restrictions apply. 2Included in OneFlex Office and Office Enhanced packages with greater than five seats per location.
Legal Disclaimer
*OneFlex® Hosted VoIP is available to business customers in select areas across the continental United States. 911 dialing may not work in power outages, network congestion, and in other situations described in the Service Exhibit. 911 calls for customers whose service address and telephone number are from different geographic areas may not route directly to a 911 operator. OneFlex service and 911 dialing only from fixed location where Qwest installs OneFlex service for customer. Customers should secure an alternative access to traditional 911. Minimum one-year term commitment required. Early termination charges may apply. Monthly charge and activation fee based on configuration selected. Long-distance and local toll charges are additional. International charges are additional and vary. Listed rates do not include taxes, incremental charges and surcharges. Separately purchased equipment and Internet access compatible with the service are required. Other restrictions may apply. Call for availability and complete details.
