Alaska Airlines

Challenge

Seattle-based Alaska Airlines is the nation's ninth largest carrier. It asked Qwest® to streamline and cost-effectively manage a variety of the airline's communications systems near the Seattle and Portland airports.

Solution

Qwest interconnected six of the airline's buildings close to Seattle's Seatac Airport via an OC-12 network and provided an OC-3 network to transport data from the airline's Kent, WA facility to its data center near Seatac Airport. We provide back-up Web hosting services for alaskaair.com through a Qwest® CyberCenter™ in the Seattle area. And we provide VoIP services for passengers using Alaska Airline's Portland and Seattle "Boardroom" airport clubs.

By helping the airline leverage state-of-the-art technology, we helped enhance its customer service while managing its costs and growing the airline. Not coincidentally, it was recently ranked No. 1 in the annual Airline Quality Ratings.

Client

Alaska Airlines, along with its regional partner, Horizon Air, provide 18 million passengers with world-class service and convenient schedules. Based in Seattle, it is the nation’s ninth largest carrier.