Minimum Disruption, Maximum Benefits: Migrating your Contact Center to IP
Presented by Qwest and Genesys

October 30th, 2008

Speakers:

Ken Landoline, Principal, Landoline Research
Bart Jenkins, Call Center Manager, Cirro Energy

Webcast Overview:

Is your business shortchanging customer satisfaction and revenue growth by continuing to use legacy TDM technology in your contact center?

Your customers want to communicate with you via web, chat, SMS and e-mail, as well as the phone. You’d like to add agents when they are needed to ease peak times, without increasing your permanent overhead. You’d like to elevate your call center into a full-fledged customer contact management operation. Because TDM can’t do any of this, contact center managers seeking a competitive edge in a tough business market are looking at IP-based solutions.

This webinar will help you decide what type of IP solution might be right for your business, to determine when and how to migrate, and provide the tips and insights you need to make a successful migration, including:

• How to choose a flexible cost-effective IP architecture that increases customer satisfaction
• Pre-migration planning, including operational and business considerations
• Exploring the hosted infrastructure option
• Potential business and technical impacts
• Successfully migrating without business disruption