Internet Help

Qwest.net and QwestOffice.net

• Overview
• Availability & ordering
• Set up & configuration
• Troubleshooting

Overview

Do I need a static IP address to have my own web site?
Not necessarily. Qwest.net and QwestOffice.net customers can have a web page stored on Qwest.net servers. Your private domain name can be mapped to the Qwest stored web page. However, if you store and run your web site using your computer as a server, you will need static IP addresses.

What are the advantages and disadvantages of having only a single static IP address?
Advantages:

A single static IP address uses Network Address Translation (NAT), and is available for customers with Qwest® Broadband and IDSL service. It is used for:

• Operating a Web server
• Operating a game server
• Running a corporate Local Area Network (LAN)

Disadvantages:

Single static IP's do not provide the ability to assign a gateway address or assign a public IP address to devices on your internal network.

• If you lease a single static IP address, it ONLY provides the ability to keep the same public IP assigned to the WAN side of your broadband modem.
• If you need to assign a public IP address to devices behind your broadband modem, you will need to purchase a block of IP addresses.

Why would I need multiple static IP addresses (referred to as a "block")?
If you need the ability to assign a gateway address or assign a public IP address to devices on the internal network, you will need a block of static IP addresses.

• If a single static IP address is being leased, it only provides the ability to keep the same public IP address assigned to the WAN side of the modem and nothing more.
• If public IP addresses need to be assigned to devices behind the broadband modem, you need to lease a block of IP addresses.

How many static IP addresses can I lease per broadband telephone line?

• You may only lease one block of static IP addresses per broadband telephone line.

What happens to my IP addresses if I upgrade or downgrade block size?

• If you want to increase or decrease your static IP block size, you will be assigned new IP addresses (you can't keep any existing IP addresses). You will then need to make the necessary configuration changes in your equipment to accommodate the new IP address assignments.

What is the difference between how many static IP addresses I lease and how many can be assigned to individual computers on the network?
When you lease a block of IP addresses, three addresses are reserved for network functions. The others are user-assignable to individual computers or servers.

Availability & Ordering

Can I lease static IP addresses if I have dial-up Internet service?
No. You must have Qwest® Broadband Internet service to lease static IP addresses.

How do I order static IP addresses?
Use the Lease Static IP Addresses feature of the Account Manager tool.

• You will need your Qwest.net primary account user name and password to sign in to the ordering tool. If you do not know your primary user name and password, please contact Qwest Technical Support.
• Then, follow the instructions on the screen.
• You may lease a single static IP address, or a block of multiple static IP addresses.
• You may configure and start using your static IP address within one hour of ordering it from Qwest.
  • View single static IP set up instructions.
  • View static IP address block set up instructions.

How much do static IP addresses cost and how many addresses do I get?

• Rates for static IP addresses.
• You may lease up to 64 Static IP addresses per broadband telephone line.
• When you lease a block of IP addresses, three addresses are reserved for network functions. The remaining IP addresses are available for you to assign to individual computers as outlined in the table below:

# of IP Addresses	Assignable
4	1
8	5
16	13
32	29
64	61

What are the basic terms of the IP address lease?

• The lease on static IP addresses continues until you either choose to delete them from your Qwest.net account (using the Account Manager tool), or until you cancel your Qwest Broadband service.
• Only one domain name can be assigned to a specific IP address. For example, ftp.mycompany.com and www.mycompany.com are considered one domain name
• However, www.yourcompany.com and www.mycompany.com are considered two separate domain names and could not both be assigned to the same static IP address.

If I move my home or office, may I continue to use the same static IP addresses I already leased?
You might be able to keep the same static IP addresses. When you call Qwest to move your service from one location to another, inform the Qwest representative that you have static IP addresses and would like to have them at the new location. There are two factors in your service location change that could prevent this:

• The distance between your old and new locations necessitates new static IP addresses with your service in the new location
• If your broadband service type changes (e.g., broadband service changes to ISDN), it may not be possible to have static IP addresses, or new static IP addresses may be required.

Set Up & Configuration

Where can I get instructions to configure my modem with a single static IP address?
Single static IP set up instructions are available for the following modems:

• Qwest® Advanced Networking Modem: 2Wire® 2701 HG (PDF)
• Qwest® Advanced Networking Modem: 2Wire® 2700 HG (PDF)
• Qwest® Standard Modem: Actiontec® M1000 (PDF)
• Qwest® Standard Modem: Actiontec® GT701 (PDF)
• Actiontec® Wireless-Ready DSL Gateway: Model GT701-wg (PDF)
• Actiontec® 1520 and 1524 (PDF)
• Cisco® 675/678 (PDF)

Where can I get instructions to configure my modem with a block of static IP addresses?
Static IP set up instructions for multiple static IP addresses are available for the following modems:

• Qwest® Advanced Networking Modem: 2Wire® 2701 HG (PDF)
• Qwest® Advanced Networking Modem: 2Wire® 2700 HG (PDF)
• Qwest® Standard Modem: Actiontec® M1000 (PDF)
• Qwest® Standard Modem: Actiontec® GT701 (PDF)
• Actiontec® Wireless-Ready DSL Gateway: Model GT701-wg (PDF)
• Actiontec® 1520 and 1524: Firmware Version .49 (PDF)
• Actiontec® 1520 and 1524: All Other Firmware Versions (PDF)
• Cisco® 675/678 (PDF)

Do I need to modify my TCP/IP settings if I am using static IP addresses?
Yes. You will need to configure the TCP/IP stack on each individual computer with one of the useable static IP addresses.

• Specify the subnet mask, gateway and domain name server.
• Do not attempt to update your TCP/IP stacks for at least one hour after you lease your static IP addresses, or you may lose Internet connectivity.
• To learn how to add static IP addresses in TCP/IP, choose your operating system:

Windows Vista™ (PDF)
Windows® XP (PDF)
Windows ME (PDF)
Windows 2000 (PDF)
Windows 98 (PDF)
Windows 95 (PDF)
Mac OS® 10.X – 10.2 (PDF)
Mac OS 10.3 (PDF)
Mac OS 8/9 (PDF)