Internet Help

General

• Why isn’t there a phone port on the back of my modem?

  Why isn't there a phone port on the back of my modem?

  Unlike the Actiontec® modems, the Qwest® Premium Networking Modem: Motorola® 3347 is not provided with a built-in filtered phone port. To compensate for this, we have provided a "giveback" filter in the modem fulfillment package, as shown below, which supports local phones.
  

• How do I set up a wired (Ethernet) network with my modem?

  How do I set up a wired (Ethernet) network with my modem?

  You will need an additional RJ-45 Ethernet straight-through cable. Setting up additional wired computers is as easy as plugging in the cable from the four-port switch on the back of the Qwest Premium Networking Modem: Motorola 3347 to your computer. Visit your local electronics store to purchase an additional Ethernet cable.

• Which protocols does the Qwest Premium Networking Modem: Motorola 3347 support?

  Which protocols does the Qwest Premium Networking Modem: Motorola 3347 support?

  The internal LAN connections support multiple protocols (e.g., TCP/IP, NetBEUI, IPX/SPX, and AppleTalk). The External WAN connection supports only TCP/IP.

• What connection speeds does the Qwest Premium Networking Modem: Motorola 3347 support?

  What connection speeds does the Qwest Premium Networking Modem: Motorola 3347 support?

  • The yellow Ethernet connections are auto-detecting and support 10Mbps (Megabits per second) or 100Mbps connections.
  • The WAN connection supports up to 24Mbps downstream and up to 1.2Mbps upstream. Today, Qwest supports up to 8Mbps only.
  • The 802.11b wireless connection supports up to 11Mbps connection speeds.
  • The 802.11g wireless connection supports up to 54Mbps connection speeds.
  • Wireless speeds vary depending on signal quality, environmental factors and physical distance.
• How do I upgrade my modem firmware?

  How do I upgrade my modem firmware?

  • There are currently no firmware updates available for this modem.
  • Once available, we strongly recommend you use the Qwest-provided firmware to upgrade your modem.

Wireless

• How do I activate the wireless and WEP features on my modem?

  How do I activate the wireless and WEP features on my modem?

  The wireless feature is turned off by default. To enable wireless functionality, type 192.168.0.1 in your web browser. Then, select wireless from the options on the left.

• How do I create a unique HEX-based WEP key?

  How do I create a unique HEX-based WEP key?

  Follow the instructions (PDF) for activating your wireless and WEP features. Then, use these specifications to create a HEX-based WEP key.

  • 64 bit – Generated as 10 alphanumeric characters (0-9, a-f)
    (example: 843c29a562)
  • 128 bit – Generated as 26 alphanumeric characters (0-9, a-f)
    (example: 3c29f2536bef3276d32e364a2c)
• What is the best placement for my modem?

  What is the best placement for my modem?

  You will experience the best modem wireless signal strength and quality if you place your modem in an elevated position, located centrally to the area of service. Place the modem in a location with the fewest physical obstructions to the service area, to reduce possible environmental effects. Place the modem away from microwaves and cordless phones if possible.

• Do floors, walls and glass affect my wireless signal?

  Do floors, walls and glass affect my wireless signal?

  The physical environment can have varying effects on modem wireless signal strength and quality. The more dense the object (e.g., a concrete wall compared to a plaster wall), the greater the interference. Concrete or metal reinforced structures cause a higher degree of signal loss than wood, plaster or glass construction.

• Is the Apple® Airport wireless device compatible with the modem?

  Is the Apple® Airport wireless device compatible with the modem?

  Yes, the Apple Airport complies with the 802.11b and 802.11g standards. If using the WEP security feature, refer to your Apple Airport documentation for special instructions on how to enter the WEP key so it will be compatible.

• What form of wireless security is provided with the modem?

  What form of wireless security is provided with the modem?

  The Qwest Premium Networking Modem: Motorola 3347 supports the following wireless security features.

  • 64-bit WEP
  • 128-bit WEP
  • WPA
  • WPA-PSK

Networking

• How do I make my laptop work both at home and at the office?

  How do I make my laptop work both at home and at the office?

  You'll need to reconfigure your network settings (e.g., workgroup, domain, password, user name, IP address). You may also use third-party software such as NetSwitcher to switch automatically between different configurations.

• What is the valid IP range I can use for my home network?

  What is the valid IP range I can use for my home network?

  The valid IP range is 192.168.0.2 to 192.168.0.254. We recommend using the default settings, but IP ranges and LAN subnets can be changed if necessary.

• How do I find out what IP address my computer is using?

  How do I find out what IP address my computer is using?

  For Windows® 95, 98, 98SE, and ME systems:

  1. Select Start, Run, and type "winipcfg". Press Enter.
  2. When the "winipcfg" screen is displayed, select your network device.

  Windows NT, Windoes 2000, and Windows XP systems:

  1. Select Start, Run and type "cmd". Press Enter.
  2. When the command screen displays, type "ipconfig" and press Enter.

  You can also use the Actiontec web interface to get your IP address.

  1. Type "192.168.0.1" in the Address bar of your Internet browser.
  2. Select Status. Then, select the Active User List on the left.
• How do I refresh my IP address if I used DHCP to configure my network?

  How do I refresh my IP address if I used DHCP to configure my network?

  To refresh your IP address, restart your computer.

  For Windows 95, 98, 98SE and ME systems:

  1. Select Start, Run, and type "winipcfg". Press Enter.
  2. Select the Ethernet adapter in the device box.
  3. Select Release all.
  4. Select Renew all.

  For Windows NT 4.0, Windows 2000 and XP systems:

  1. Select Start, Run, and type "cmd". Press Enter.
  2. At the DOS prompt, type "ipconfig/release". Press Enter.
  3. Type "ipconfig/renew". Press Enter.
• Can I run an application located on another computer over the network?

  Can I run an application located on another computer over the network?

  Yes, if the application is designed to run over a network. View step-by-step instructions (PDF).

• Can I play games between computers on my network or on the Internet?

  Can I play games between computers on my network or on the Internet?

  Yes, if the games were designed for multi-player or network play. Check the game documentation.

• How can I make the FTP or Web server on my network available to Internet users?

  How can I make the FTP or Web server on my network available to Internet users?

  • For a web server, enable port forwarding for port 80 (PDF) to the IP address of your web server.
    We recommend you configure your server to use a static IP address. (PDF)
  • For an FTP server, enable port forwarding for port 21 (PDF) to the IP address of your FTP server.
    We recommend you configure your server to use a static IP address. (PDF)

Security

• What is NAT and how does it protect my network?

  What is NAT and how does it protect my network?

  Network Address Translation (NAT) is a level of security that:

  • Network Address Translation (NAT) is a level of security, which masks the private IP addresses of the PCs on your network with a single public IP address.
  • With NAT, the private IP address of any PC on your network is never transmitted over the Internet.
  • Instructions for disabling NAT (PDF) are available.
• Does my modem act as a firewall?

  Does my modem act as a firewall?

  The Qwest Premium Modem: Motorola 3347 provides security using Network Address Translations (NAT), which acts as a physical barrier between your network and the Internet.

• Can I use an Internet firewall or other security programs with my network?

  Can I use an Internet firewall or other security programs with my network?

  Yes, a third-party, software-based firewall can be used with the Qwest Premium Networking Modem: Motorola 3347.

• Which Virtual Private Networking (VPN) protocols are supported?

  Which Virtual Private Networking (VPN) protocols are supported?

  The Qwest Premium Networking Modem: Motorola 3347 supports pass-through for IPSec, PPTP and L2TP. A VPN IPSec termination feature is also available.