Internet Help

Before you begin, it is important to confirm these instructions are for your specific modem.

Windows XP™ and higher (2000, ME, 98SE*)

   Firmware Upgrade QA02.5
   Firmware Recovery QA02.5




   USB modem drivers

Macintosh OS 10.3 or later (Mac OS 10.2 or earlier*)

   Firmware Upgrade QA02.5
   Firmware Recovery QA02.5

   USB Modem Drivers not available

*Windows ME, 2000, 98/98SE, and Mac OS 10.2 or earlier are not supported by Qwest Technical Support. Qwest does not test any software/hardware (e.g. drivers, firmware, modems and adapters) with these operating systems.