Internet Help

 

Installation & set-up

Before you begin, it is important to confirm these instructions are for your specific modem. Please verify your modem does have an antenna, as shown in the photo above.

Qwest.net™ ISP Service

• PPPoA Multiple Static IPs (PDF)
• Block of Static IP Addresses Using PPPoA with VIP Mode (PDF)
• PPPoA Single Static IP Setup (PDF)
• PPPoA Dynamic IP Setup (PDF)
• Change PPPoA to PPPoE (PDF)

Qwest Choice™ DSL with MSN® Premium Service

• PPPoA Dynamic IP Setup (PDF)

Other ISP Service

View list of ISPs that support Qwest Broadband service.

Contact your ISP directly for support with the following configurations. The self-service help documents listed below are provided for your reference only.

• PPPoA Dynamic IP Setup (PDF)
• PPPoA Single Static IP Setup (PDF)
• PPPoA Multiple Static IPs (PDF)
• RFC1483 Using DHCP Mode (PDF)
• RFC1483 Using Static IP Mode (PDF)
• Transparent Bridging (PDF)

Guides and Documents

• User Guide (English)
• User Guide (Spanish)
• Product Data Sheet (English)
• Product Data Sheet (Spanish)

Drivers / firmware update & recovery

Before you begin, it is important to confirm these instructions are for your specific modem. Please verify your modem does have an antenna, as shown in the photo above.

Firmware Updates

• Operating System: Windows Vista^™ only
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating Systems: Windows® XP, Windows 2000, Windows ME, Windows 98SE
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating System: Mac OS® 9.2.2 and higher
  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

Firmware Recovery

• Operating System: Windows Vista^™ only
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating Systems: Windows® XP, Windows 2000, Windows ME, Windows 98SE
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating System: Mac OS® 9.2.2 and higher
  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

Modem Drivers
USB Drivers

• Operating System: Windows® XP

  Open instructions (PDF), then download driver.

• USB Driver: Windows ME

  Open instructions (PDF), then download driver.

• USB Driver: Windows 2000

  Open instructions (PDF), then download driver.

• USB Driver: Windows 98

  Open instructions (PDF), then download driver.

Advanced configuration

(Recommended for advanced users only)

• Check Status (PDF)
• Enable Remote Management (PDF)
• Change Administrative Username and Password (PDF)
• Configure Firewall (PDF)
• Restore Default Settings (PDF)
• Configure DHCP Server (PDF)
• Change LAN IP Address (PDF)
• Add Static IP Address - Macintosh OS 8/9 (PDF)
• Add Static IP Address - Macintosh OS 10 (PDF)
• Add Static IP Address - Macintosh OS 10.3 (PDF)
• Web Site Blocking (PDF)
• Service Blocking (PDF)
• Disable NAT (PDF)
• Configure Port Forwarding* (PDF)
• Change VPI/VCI* (PDF)
• Configure DMZ Hosting* (PDF)

*These functions are not supported by Qwest Broadband® Technical Support and should only be used by advanced network administrators.