Internet Help

Installation & Setup

Qwest.net™ ISP Service

• PPPoA Multiple Static IPs (PDF)
• PPPoA Single Static IP Setup (PDF)
• PPPoA Dynamic IP Setup (PDF)
• Change PPPoA to PPPoE (PDF)

Qwest® Connect with MSN® Premium or Windows Live™

• PPPoA Dynamic IP Setup (PDF)

Other ISP Service

View list of ISPs that support Qwest Broadband® service.

Contact your ISP directly for support with the following configurations. The self-service help documents listed below are provided for your reference only.

• PPPoA Dynamic IP Setup (PDF)
• PPPoA Single Static IP Setup (PDF)
• PPPoA Multiple Static IPs (PDF)
• Transparent Bridging (PDF)

Advanced configuration

(Recommended for advanced users only)

• Check Service Status (PDF)
• Set Up System Password (PDF)
• Configure Firewall (PDF)
• Restore Default Settings (PDF)
• Configure DHCP Server (PDF)
• Change LAN IP Address (PDF)
• Configure Port Forwarding* (PDF)
• Configure Port 21 (FTP) Forwarding* (PDF)
• Configure Port 80 (Web Server) Forwarding* (PDF)
• Configure DMZ Hosting* (PDF)

*These functions are not supported by Qwest Broadband® Technical Support and should only be used by advanced network administrators.

Drivers / firmware update & recovery

Before you begin, it is important to confirm these instructions are for your specific modem. Please verify your modem does NOT have an antenna, as shown in the photo above.

Firmware Updates

• Operating System: Windows Vista^™ only
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating Systems: Windows® XP, Windows 2000, Windows ME, Windows 98SEE
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating System: Mac OS® 9.2.2 and higher
  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

Firmware Recovery

• Operating System: Windows Vista^™ only
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating Systems: Windows® XP, Windows 2000, Windows ME, Windows 98SEE
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating System: Mac OS® 9.2.2 and higher
  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

Modem Drivers
USB Drivers

• Operating System: Windows® XP

  Open instructions (PDF), then download driver.

• USB Driver: Windows ME

  Open instructions (PDF), then download driver.

• USB Driver: Windows 2000

  Open instructions (PDF), then download driver.

• USB Driver: Windows 98

  Open instructions (PDF), then download driver.

Advanced configuration

• Administrative Username and Password (PDF)
• Check Status (PDF)
• DHCP Server (PDF)
• DMZ Hosting* (PDF)
• Enabling Remote Management (PDF)
• Change Administrative Username and Password (PDF)
• Firewall (PDF)
• LAN IP Address (PDF)
• Network Address Translation (NAT) (PDF)
• Port Forwarding - IP Ports* (PDF)
• Port Forwarding - Port 21 for FTP Hosting* (PDF)
• Port Forwarding - Port 80 for Web Hosting* (PDF)
• Remote Management (PDF)
• Restore Default Settings (PDF)
• Service Blocking (PDF)
• Web Site Blocking (PDF)

*These functions are not supported by Qwest Broadband® Technical Support and should only be used by advanced network administrators.