Internet Help

General

• Why isn't there a phone port on the back of my modem?

  Why isn't there a phone port on the back of my modem?

  Unlike the Actiontec® modems, the Qwest® Advanced Networking Modem: 2-Wire® 2701 HG is not provided with a built-in filtered phone port. To compensate for this, we have provided a "giveback" filter in the modem fulfillment package, which supports local phones.

• How do I set up a wired (Ethernet) network with my modem?

  How do I set up a wired (Ethernet) network with my modem?

  You will need an additional RJ-45 Ethernet straight-through cable. Setting up additional wired computers is as easy as plugging in the cable from the four-port switch on the back of the Qwest Advanced Networking Modem: 2-Wire 2701 HG to your computer. Visit your local electronics store to purchase an additional Ethernet cable.

• Which protocols does the Qwest Advanced Networking Modem: 2-Wire 2701 HG support?

  Which protocols does the Qwest Advanced Networking Modem: 2-Wire 2701 HG support?

  The internal LAN connections support multiple protocols (e.g., TCP/IP, NetBEUI, IPX/SPX, and AppleTalk). The External WAN connection supports only TCP/IP.

• What connection speeds does the Qwest Advanced Networking Modem: 2-Wire 2701 HG support

  What connection speeds does the Qwest Advanced Networking Modem: 2-Wire 2701 HG support

  • The yellow Ethernet connections are auto-detecting and support 10Mbps (Megabits per second) or 100Mbps connections.
  • The WAN connection supports up to 24Mbps downstream and up to 1.2Mbps upstream. Today, Qwest supports up to 8Mbps only.
  • The 802.11b wireless connection supports up to 11Mbps connection speeds.
  • The 802.11g wireless connection supports up to 54Mbps connection speeds.
  • Wireless speeds vary depending on signal quality, environmental factors and physical distance.
• How do I update my modem's firmware?

  How do I update my modem's firmware?

  • There are currently no firmware updates available for this modem.
  • The firmware available from the 2Wire® Web site is not compatible with Qwest® Broadband service.
  • Once available, we strongly recommend you use the Qwest-provided firmware to upgrade your modem.
  • If you update your modem with non-compatible firmware, your Qwest broadband service may not work.

Wireless

• How do I activate the wireless and WEP features on my modem?

  How do I activate the wireless and WEP features on my modem?

  Wireless is on automatically with the Qwest Advanced Networking Modem: 2-Wire® 2701 HG. The modem is preconfigured with a default 64 BIT (ten digit) WEP key. The default WEP key can be found on the sticker located on the bottom of the modem.

• How do I create a unique HEX-based WEP key?

  How do I create a unique HEX-based WEP key?

  Follow the instructions (PDF) for activating your wireless and WEP features. Then, use these specifications to create a HEX-based WEP key.

  • 64 bit - Generated as 10 alphanumeric characters (0-9, a-f)(example: 843c29a562)
  • 128 bit - Generated as 26 alphanumeric characters (0-9, a-f) (example: 3c29f2536bef3276d32e364a2c)
• What is the best placement for my modem?

  What is the best placement for my modem?

  You will experience the best modem wireless signal strength and quality if you place your modem in an elevated position, located centrally to the area of service. Place the modem in a location with the fewest physical obstructions to the service area, to reduce possible environmental effects. Place the modem away from microwaves and cordless phones if possible.

• Do floors, walls and glass affect my wireless signal?

  Do floors, walls and glass affect my wireless signal?

  The physical environment can have varying effects on modem wireless signal strength and quality. The more dense the object (e.g., a concrete wall compared to a plaster wall), the greater the interference. Concrete or metal reinforced structures cause a higher degree of signal loss than wood, plaster or glass construction.

• Is the Apple® Airport wireless device compatible with the modem?

  Is the Apple® Airport wireless device compatible with the modem?

  Yes, the Apple Airport complies with the 802.11b and 802.11g standards. If using the WEP security feature, refer to your Apple Airport documentation for special instructions on how to enter the WEP key so it will be compatible.

• What form of wireless security is provided with the modem?

  What form of wireless security is provided with the modem?

  The Qwest Advanced Networking Modem: 2-Wire 2701 HG supports the following wireless security features.

  • 64-bit WEP
  • 128-bit WEP
  • WPA
• How do I get additional support on wireless functionality?

  How do I get additional support on wireless functionality?

  The 2-Wire® Web site provides additional support information

  
  

Networking

• What are static IP addresses and how can I get them?

  What are static IP addresses and how can I get them?

  A static IP address is a unique numeric address that identifies your computer on the Internet. Qwest, as your Internet Service Provider (ISP), can assign a static IP address to be a permanent address for your computer. Learn more.

• How do I make my laptop work both at home and at the office?

  How do I make my laptop work both at home and at the office?

  You'll need to reconfigure your network settings (e.g., workgroup, domain, password, user name, IP address). You may also use third-party software such as NetSwitcher to switch automatically between different configurations.

• What is the valid IP range I can use for my home network?

  What is the valid IP range I can use for my home network?

  The valid IP range is 192.168.0.2 to 192.168.0.254. We recommend using the default settings, but IP ranges and LAN subnets can be changed if necessary.

   

• How do I find out what IP address my computer is using?

  How do I find out what IP address my computer is using?

  Windows® 95, 98, 98SE, and ME

  1. Select Start, Run, and type “winipcfg”. Press Enter.
  2. When the “winipcfg” screen displays, ensure your network device is selected.

  Windows NT, 2000 and XP:

  1. Select Start, Run and type “cmd”. Press Enter.
  2. When the “Command” screen displays, type “ipconfig” and press Enter.

  You can also use the 2Wire® Web interface to get your IP address:

  • Type “192.168.0.1” in the Address bar of your Internet browser.
  • Select Status, then select the Active User List on the left.
• How do I refresh my IP address if I used DHCP to configure my network?

  How do I refresh my IP address if I used DHCP to configure my network?

  Restart your computer.

  For Windows® 95, 98, 98SE and ME:

  1. Select Start, Run, and type “winipcfg”. Press Enter.
  2. Ensure the Ethernet adapter is selected in the device box.
  3. Select Release all.
  4. Select Renew all.

  For Windows NT, Windows 2000 and Windows XP:

  • Select Start, Run, and type “cmd”. Press Enter.
  • At the DOS prompt, type “ipconfig/release”. Press Enter.
  • Type “ipconfig/renew”. Press Enter.
• Can I run an application located on another computer over the network?

  Can I run an application located on another computer over the network?

  Yes, if the application is designed to run over a network. View step-by-step instructions (PDF).

   

• Can I play games between computers on my network or on the Internet?

  Can I play games between computers on my network or on the Internet?

  Yes, if the games were designed for multi-player or network play. Check the game documentation.

   

   

• How can I make the FTP or Web server on my network available to Internet users?

  How can I make the FTP or Web server on my network available to Internet users?

  • For a Web server, enable port forwarding for port 80 to the IP address of your Web server. (We recommend you configure your server to use a static IP address.)
  • For an FTP server, enable port forwarding for port 21 to the IP address of your FTP server. (We recommend you configure your FTP server to use a static IP address.)

Security

• What is NAT and how does it protect my network?

  What is NAT and how does it protect my network?

  Network Address Translation (NAT) is a level of security, which masks the private IP addresses of the PCs on your network with a single public IP address. With NAT, the private IP address of any PC on your network is never transmitted over the Internet.

• Does my modem act as a firewall?

  Does my modem act as a firewall?

  • The Qwest Advanced Networking Modem: 2-Wire® 2701 HG provides its security using Network Address Translations (NAT), which acts as a physical barrier between your network and the Internet.
  • A configurable onboard stateful inspection firewall is also available and can be configured using the Qwest Advanced Networking Modem: 2-Wire 2701 HG Internet interface. Instructions are available.
• Can I use an Internet firewall or other security programs with my network?

  Can I use an Internet firewall or other security programs with my network?

  Yes, a third-party, software-based firewall can be used with the Qwest Advanced Networking Modem: 2-Wire 2701 HG.

• Which Virtual Private Networking (VPN) protocols are supported?

  Which Virtual Private Networking (VPN) protocols are supported?

  The Qwest Advanced Networking Modem: 2-Wire 2701 HG supports pass-through for IPSec, PPTP and L2TP.