Internet Help

Before you begin, it is important to confirm these instructions are for your specific modem.

Windows XP™ and higher (2000, ME, 98SE*) Firmware Upgrade is not available Firmware Recovery is not available USB modem drivers: Windows XP™ Windows Vista (32bit/64bit) Macintosh OS 10.3 or later (Mac OS 10.2 or earlier*) Firmware Upgrade is not available Firmware Recovery is not available USB modem drivers are not available

*Windows ME, 2000, 98/98SE, and Mac OS 10.2 or earlier are not supported by Qwest Technical Support. Qwest does not test any software/hardware (e.g. drivers, firmware, modems and adapters) with these operating systems.