Internet Help

Before you begin, it is important to confirm these instructions are for your specific modem. You cannot use Windows Vista™ to perform a Firmware update/recovery for the 152x modems.

Windows XP™ and higher (2000, ME, 98SE*)

   Firmware Upgrade 1520 Version: .71
   Firmware Upgrade 1524 Version: .71

   Firmware Recovery 1520 Version: .71
   Firmware Recovery 1524 Version: .71

   USB Modem Drivers not available

Macintosh OS 10.3 or later (Mac OS 10.2 or earlier*)

   Firmware Recovery 1520 Version: .71
   Firmware Recovery 1524 Version: .71

   USB Modem Drivers not available

*Windows ME, 2000, 98/98SE, and Mac OS 10.2 or earlier are not supported by Qwest Technical Support. Qwest does not test any software/hardware (e.g. drivers, firmware, modems and adapters) with these operating systems.