Internet Help

 

General

• How do I connect more than one PC to my Actiontec 1520 or 1524 modem?
• How do I connect more than four computers to my modem if I've used all four Ethernet ports?
• What are the slots on the left side of the Actiontec® Wireless-Ready DSL Gateway – Models 1520 and 1524?
• How do I connect a telephone to the same jack I've plugged my modem into?
• Which protocols do the Actiontec® Wireless-Ready DSL Gateway – Models 1520 and 1524 support?
• What connection speeds do the Actiontec® Wireless-Ready DSL Gateway – Models 1520 and 1524 support?
• Do I need an additional modem to use the Gateway functionality of the Actiontec 1520 or 1524 modems?
• How do I update the Actiontec 1520 or 1524 modem firmware?

Wireless Internet

• How do I configure my Actiontec 1520 or 1524 modem for wireless Internet access?
• What can interfere with my wireless signal?
• What is the best placement for my modem?
• Is the Apple® Airport wireless device compatible with the modem?
• How do I get additional support on wireless functionality?

Networking

• What are static IP addresses and how can I get them?
• How do I make my laptop work both at home and at the office?
• What is the valid IP range I can use for my home network?
• How do I find out what IP address my computer is using?
• How do I refresh my IP address if I used DHCP to configure my network?
• Can I run an application located on another computer over the network?
• Can I play games between computers on my network or on the Internet?
• How can I make the FTP or Web server on my network available to Internet users?

Security

• What is NAT and how does it protect my network?
• Does my modem act as a firewall?
• Can I use an Internet firewall or other security programs with my network?
• Which Virtual Private Networking (VPN) protocols are supported?

Set Up and Configuration

• How to check your firmware version (PDF)
• Setup and Configuration - .49 Firmware
  • .49 PPPoA Multiple Static IPs and Dynamic IP Setup - VIP (PDF)
  • .49 PPPoA Multiple Static IP Setup (PDF)
  • .49 PPPoA Dynamic IP Setup (PDF)
  • .49 PPPoA Single Static IP Setup (PDF)
  • .49 Bridge (RFC 1483) Dynamic IP Setup - 1+ Computer (PDF)
  • .49 Bridge (RFC 1483) Setup - 1 Computer (PDF)
  • .49 Bridge (RFC 1483) Static IP Setup - 1+ Computer (PDF)
• Setup and Configuration - All Other Firmware
  • PPPoA Dynamic IP Setup (PDF)
  • PPPoA Multiple Static IP Setup (PDF)
  • PPPoA Multiple Static IPs and Dynamic IP Setup - VIP (PDF)
  • PPPoA Single Static IP Setup (PDF)
  • Bridge (RFC 1483) Dynamic IP Setup - 1+ Computer (PDF)
  • Bridge (RFC 1483) Setup - 1 Computer (PDF)
  • Bridge (RFC 1483) Static IP Setup - 1+ Computer (PDF)
• Additional Configuration
  • Accessing Web Interface in Bridge Mode (PDF)
  • Change Admin Password (PDF)
  • Change LAN IP Address (PDF)
  • Change VPI/VCI* (PDF)
  • Check Status (PDF)
  • Configure DHCP Server (PDF)
  • Configure DMZ Hosting* (PDF)
  • Configure Firewall (PDF)
  • Configure Port Forwarding* (PDF)
  • Disable NAT (PDF)
  • Enabling Remote Management (PDF)
  • Enable VPN Pass Through (PDF)
  • Restore Default Settings (PDF)
  • Service Blocking (PDF)
  • Web Site Blocking (PDF)

  *Qwest® DSL technical support does not support these functions - only experienced network administrators should perform them.

Firmware Update and Recovery

• .49 Firmware Recovery - Windows (DO NOT USE WITH Windows Vista™)
  Use Actiontec® CD to download firmware recovery file, then open instructions (PDF)
• Firmware Update - Windows (DO NOT USE WITH Windows Vista™)
  Download Actiontec 1520 or Actiontec 1524 firmware update file, then open instructions (PDF).
• Firmware Recovery - Windows (DO NOT USE WITH Windows Vista™)
  Download Actiontec 1520 or Actiontec 1524 firmware recovery file, then open instructions (PDF)
  -OR-
  Use Actiontec® CD to download firmware recovery file, then open instructions (PDF)
• Firmware Recovery - Mac OS® 8.01 to 9.2.2
  Download Actiontec 1520 or Actiontec 1524 firmware recovery file, then open instructions (PDF)
• Firmware Recovery - Mac OS® 10(X)
  Download Actiontec 1520 or Actiontec 1524 firmware recovery file, then open instructions (PDF)

Guides and Documents

• User Guide (PDF) for Actiontec® 1524

Drivers / firmware update & recovery

Before you begin, it is important to confirm these instructions are for your specific modem. Please verify your modem does NOT have an antenna, as shown in the photo above.

Firmware Updates

• Operating System: Windows Vista^™ only
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating Systems: Windows® XP, Windows 2000, Windows ME, Windows 98SEE
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating System: Mac OS® 9.2.2 and higher
  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

Firmware Recovery

• Operating System: Windows Vista^™ only
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating Systems: Windows® XP, Windows 2000, Windows ME, Windows 98SEE
  • Version: QW06

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

• Operating System: Mac OS® 9.2.2 and higher
  • Version QW05.5

    Open instructions (PDF), then download file.

    We recommend printing the instructions for reference.

Modem Drivers
USB Drivers

• Operating System: Windows® XP

  Open instructions (PDF), then download driver.

• USB Driver: Windows ME

  Open instructions (PDF), then download driver.

• USB Driver: Windows 2000

  Open instructions (PDF), then download driver.

• USB Driver: Windows 98

  Open instructions (PDF), then download driver.

Advanced configuration

• Administrative Username and Password (PDF)
• Check Status (PDF)
• DHCP Server (PDF)
• DMZ Hosting* (PDF)
• Enabling Remote Management (PDF)
• Change Administrative Username and Password (PDF)
• Firewall (PDF)
• LAN IP Address (PDF)
• Network Address Translation (NAT) (PDF)
• Port Forwarding - IP Ports* (PDF)
• Port Forwarding - Port 21 for FTP Hosting* (PDF)
• Port Forwarding - Port 80 for Web Hosting* (PDF)
• Remote Management (PDF)
• Restore Default Settings (PDF)
• Service Blocking (PDF)
• Web Site Blocking (PDF)

*These functions are not supported by Qwest Broadband® Technical Support and should only be used by advanced network administrators.