Internet Help
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Qwest High-Speed Internet gives you the ability to transmit high-speed data and voice traffic over the same telephone line. At speeds ranging from 256 Kilobits per second (Kbps) up to 20 Megabits per second (Mbps), you’ll be able to use your telephone while you’re connected to the Internet. Standard dial-up connections by comparison have speeds ranging from 14.4 Kbps to 56 Kbps.
In addition to your internet connection, you’ll need two other items to begin your high-speed Internet experience:
There are technical limitations that may affect your ability to receive Qwest High-Speed Internet service on your chosen telephone line. We have a qualification process to test your individual telephone line for compatibility with Qwest High-Speed Internet service. Using customer records, we test your line for common characteristics known to interfere with Qwest service.
To check if you meet the qualifications for high-speed internet, check our high-speed internet availability tool. This tool will show you if the service is available in your area and what speeds you qualify for.
Upon receipt of your order, we perform additional physical tests on your line, ensuring you a reliable, high-quality high-speed internet connection.
Physical tests may reveal compatibility problems on your telephone line that were not identified by initial testing. In that case, you will be notified immediately that your line doesn't qualify for service, and the order will be cancelled. You will receive no charge for Qwest Choice DSL service or equipment.
We recommend these minimum system requirements for the best experience with your Qwest High-Speed Internet® service. In addition to the standards noted below, check with your Internet Service Provider (ISP) for any additional system requirements.
Qwest High-Speed Internet
Windows
Macintosh®
Windows Live™
Windows® PC
Macintosh®
MSN® Premium
Windows PC
Macintosh®
We developed the self-install process to be user friendly for the most novice customer installing Qwest High-Speed Internet equipment. With your modem, you'll receive an installation CD to walk you through the process step by step. If you need further help with your installation, Qwest is here to support you 24 hours a day.
How long will it take me to perform the self-installation?
The installation process takes about 20–40 minutes. The exact length of time depends on the Internet Service Provider (ISP) you chose at the time you ordered your service, your operating system, and other applications you are running on your computer.
What will I have to do to install my high-speed internet service?
Installation is easy when you follow the instructions provided on the Installation CD. Some of the steps will require you to plug in cables to your computer and to the modem. If you are not comfortable with connecting cables, we recommend you order a Qwest Technician Installation.
What do I need to do to prepare my computer for high-speed Internet service?
Ensure the following:
What if I can't or don't want to install the service myself?
Qwest offers professional installation by a trained Qwest Technician.
How do I order a new QuickConnect CD?
The QuickConnect CD can be used during the installation process as well as to connect new computers to the internet or to set up a wireless connection.
If your QuickConnect CD is lost or broken, you can easily order a new CD through Qwest’s automated voice response system.
Please follow the steps listed below to have a new CD shipped to your home or business location:
Note: If you want the CD shipped somewhere other than your billing address, you will automatically be transferred to a technical Support Representative who will be able to complete your Installation CD request.
At the time you place your order you can request to have a trained Qwest Technician install the high-speed internet service in your home. Two installation options (standard or networking) are available based on whether you want one computer or multiple computers connected to your Qwest modem. There is a charge for this service.
Do I need to be home for Qwest to install my high-speed internet service
and connect my computer?
The Qwest Technician will need someone at least 18 years of age to let them in to
obtain access to the computer and to sign the work request/invoice when the installation
is complete. Prior to coming out, the technician will contact you to set up a time that
is convenient for you to install the service.
Will the Qwest technician deliver my modem?
Yes, the technician will deliver and install your Qwest modem kit
as well any other high-speed Internet equipment you ordered from Qwest.
What's included with a Qwest technician installation?
Installation includes:
*Subscribers with MSN, Windows Live or Qwest.net (including Internet Basic or Internet Prime) service only.
How do I order a Qwest technician installation?
At the time you place your order, request that a Qwest Technician
install your service. If you've already placed your order and
haven't yet installed the service, contact our business office
with your request.
Residential Customers: 800-244-1111
Business Customers: 800-603-6000
What has to be done to my computer so it's ready for
high-speed Internet service?
Ensure the following:
Can the Qwest Technician set up my wireless network?
The Qwest Technician can turn on the wireless feature in your Qwest
modem. For configuration of other wireless devices, such
as your wireless card in your computer, you will need to consult
the instruction booklet that came with the card you purchased.
Qwest Technicians are only certified to configure the Qwest-supplied
modem.
Can I install my Qwest High-Speed Internet service and connect my computer
myself?
Yes. Please indicate at the time you place your order that you
would like to do the installation yourself. Do-It-Yourself
Installation help is available.
How and when will I receive my modem kit from Qwest?
Your Qwest modem kit will be delivered by UPS the business day before or on the day your high-speed internet service is activated. If you normally must sign for UPS deliveries, then a signature will be required for delivery of your modem kit as well.
What's included in the kit?
Your kit includes the following items:
What are phone filters? Do I need to use them?
Phone filters, also known as microfilters, must be used with your Qwest® High-Speed Internet service to ensure optimal performance. These filters eliminate the higher-end frequencies used for your high-speed access. When phone filters are not used, or not installed correctly, you'll experience static on your telephone line or slow/intermittent Internet connection. The installation CD included in your Qwest modem kit provides step-by-step instructions on how to install these filters.
What if I need additional phone filters?
You can contact the Qwest Business Office to purchase additional filters.
Residential Customers: 800-244-1111
Business Customers: 800-603-6000
Will my high-speed internet service interfere with my security system?
If you have a security system connected to the same phone line that will be used for
your high-speed internet service, we recommend your Qwest High-Speed Internet service be installed
by a trained Qwest Technician. You could also contact your security system company
for assistance in connecting the filter to your security system. Your security company
may charge you for assisting you in connecting the filter to the security system.
In all cases, we recommend doing a test of your security system once your high-speed
internet service is complete.
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