Modem Security addresses protecting the valuable information that resides in your Qwest DSL^TM modem. This information includes:

• Modem configuration settings
  Modem configuration settings are important for you to protect because if they are changed, your Qwest DSL^TM connection will be disabled. You would then need to completely re-configure your modem.
• Personal user name and password used to access your ISP
  The ISP user name and password are important because if they were improperly obtained by an intruder, the intruder can literally impersonate you on the Internet.

Security procedures for protecting this information differ depending on your modem model and its configuration mode. Before continuing, please verify the modem model and its configuration mode.

VERIFY YOUR MODEM MODEL

Three modem models are supported by Qwest DSL^TM — the Cisco 67x external modem (a self-contained device that you connect to your computer), the Intel 2x00 internal modem (a circuit card that you insert inside your computer) or the Intel 3200 USB connected modem. Please make a mental note of which modem you are using.

Intel 2x00 or 3200 Modem Users

Your ISP user name and ISP user password do not reside on your modem. Your modem configuration does not reside on your modem either. You do not need to set passwords in your Intel 2100 or Cisco 605. This important information resides in your computer. You should make sure to secure your computer operating system as described in the Computer Operating System Security section.

67x Modem Users

If you are using the Cisco 67x modem, then you need to verify whether the modem configuration is set in either Bridging or Point-to-Point Protocol (PPP).

If you know that your modem is set in Bridging mode, your modem configuration information does reside in your modem, but is only accessible via a physical connection with a serial cable to your computer. Your modem configuration information is not accessible remotely across your Qwest DSL^TM service. You do not need to set passwords in your modem. Secure your computer operating system as described in the Computer Operating System Security section.

If you know that your modem is set in PPP mode and you know both your "exec" and "enable" passwords, proceed to the Computer Operating System Security section.

If you do not know the mode that your modem is set to, there are four ways to verify your modem configuration:

• Check your Qwest DSL^TM installation guide. At the time of installation, you were requested to record this information. Note: In some cases, your ISP may have changed this mode after your initial installation.


• If your Qwest DSL Service was installed after June 15, 1999, then look on the bottom of the modem for a label that indicates which mode your modem was shipped in from the factory. Note: In some cases, your ISP may have changed this mode after your initial installation.


• Contact your ISP's technical support.


• If you could not determine the mode setting of your modem by checking your installation guide, checking the bottom of your modem, or contacting your ISP, follow the procedures outlined in the Verify Your Modem Configuration section described below.

If you have now determined that you are in PPP mode, proceed to the Set Modem Passwordsection.

If you have now determined that you are in Bridging mode, your modem configuration information does reside in your modem, but is only accessible via a physical connection with a serial cable to your computer. Your modem configuration information is not accessible remotely across your Qwest DSL^TM. You do not need to set passwords in your modem. Secure your computer operating system as described in the Computer Operating System Security section.

VERIFY YOUR MODEM CONFIGURATION

If you could not determine the mode setting of your modem by checking your installation guide, checking the bottom of your modem, or contacting your ISP, follow the procedures outlined here.

Microsoft Windows Operating System

• Locate your serial cable that came with your installation kit. The serial cable is silver or blue and includes a DB9 connector on one end and an RJ-45 connector on the other end. If this cable is currently not connected:
  • Plug the DB9 connector into your computer serial port.
  • Plug the RJ-45 connector into your Cisco 67x modem's management port.
• Click the Windows Start button.
  • Select Programs
  • Click Accessories
  • For Windows 98 only: Click Communications
  • Click the Hyperterminal folder
  • Double-click the Hypertrm icon. If you are displaying file extensions, this icon will be named Hypertrm.exe.
  
  The HyperTerminal window appears with a dialog box asking you to enter a name and choose an icon for the connection.

• Windows 98 only: Loading Windows 98 on your computer does not automatically load HyperTerminal. If you can't find a HyperTerminal folder, load HyperTerminal from your Windows 98 CD-ROM.

• Type Modem
  • Click an icon of your choice. It doesn't matter which icon you choose.
  • Click the OK button.
  
  When you exit HyperTerminal, this icon will appear on your desktop. You can use it if you need to reconfigure your modem.

• In the next window, select one of the following values in the "Connect using" box:
  • If you connected the serial cable to a serial port labeled A or Com1, select "Direct to Com1."
  • If you connected the serial cable to a serial port labeled B or Com2, select "Direct to Com2."
• Click OK.


• In the Properties window, use these port settings:
• Bits per second: 38400
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
• Click OK.
• Press ENTER.

• If you don't see this information, press ENTER a few times.
• At the Password prompt, press ENTER.

• Cisco Broadband Operating System cbos> prompt or
• INVALID PASSWORD message.

If you receive the cbos> prompt:

• Type: show version and press ENTER.
  
Information about the modem's software and settings appear.

If you receive the INVALID PASSWORD message, you already have set an exec password:

• Type your exec password and press ENTER.
• At the cbos> prompt, type: show version and press ENTER
  Information about the modem's software and settings appear.

• If your Cisco 67x modem is set in PPP mode, then proceed to the Set Modem Passwordsection.

• If your Cisco 67x modem is set in Bridging mode, your modem configuration information does reside in your modem, but is only accessible via a physical connection with a serial cable to your computer. Your modem configuration information is not accessible remotely across your Qwest DSL^TM service. You do not need to set passwords in your modem. Therefore, do the following:

• Type exit and press ENTER.
• Close your HYPERTerminal session.
• Proceed to the Computer Operating System Security section.

Apple Macintosh Operating System

• Locate your serial cable that came with your installation kit and if it's not already connected, following the instructions in the Qwest DSL^TM installation guide. This cable connects the Cisco 67x modem management port to your Macintosh serial port.


• If ZTerm is installed on the hard drive:
  • Double-click the ZTerm Icon to start the Zterm application.
  
  
• If ZTerm is not already installed on your hard drive:
  • Access the Internet and type ZTERM in a major search engine and then download ZTERM to your hard drive.
  • Double-click the ZTerm icon to start the ZTerm application.
  
  
• A ZTerm session window appears with a welcome message and a password prompt

• If you don't see this information, press ENTER a few times.
• At the Password prompt, press ENTER.

You will see one of the following responses:

• Cisco Broadband Operating System cbos> prompt or
• INVALID PASSWORD message.

• Type: show version and press ENTER.

Information about the modem's software and settings appear.