Customer Support
Qwest DSL™ Residential or Small Business Customers
For questions on repair, trouble shooting or missing equipment, please call 800-247-7285.
DSL Pro Customers
For questions on repair, trouble shooting or missing equipment, please call 800-903-5003.
Qwest DSL™ Host Customers (such as ISP)
Need your password? Call 888-234-XDSL (9375) and choose option #2 and options #2. For all other information, get help here.
Sales and Ordering Information
For your home: 800-244-1111
For business: 800-603-6000
Actiontec Advisory
Qwest has identified a potential vulnerability with the Actiontec 1520 modem firmware (operating system for the modem) version 1.60.0.49. The vulnerability has the potential to affect customers with a static IP set-up with unnumbered mode enabled. Customers who use the Actiontec 1520 modem, but have not purchased static IP services, or customers who have any other firmware version, are not affected. This vulnerability could potentially allow unauthorized access to customer information.
Customers whose equipment may contain this vulnerability received delivery of their Actiontec modem between August and mid-December, 2002.
Get help here if you are unsure of what firmware version your modem is using.
Download the free updated firmware version, which fixes this potential issue.
Cisco® Security Advisory
Cisco Systems issued a security advisory in May 2002 for their Cisco 600 series product line. The Cisco 675 and Cisco 678 DSL CPE may be affected. Cisco developed an updated CBOS version to protect your system from identified vulnerabilities. Access the Cisco DSL Updater software to guide you through the download process, or if you prefer to upgrade manually, choose from download options below. These downloads will upgrade your system with CBOS v2.4.6.
Download Cisco® 675 Modem Software (CBOS v2.4.6)
- Download
the latest software for your Cisco 675 modem.
Note: If you own an Intel® 2100 or Cisco 605 internal modem,
you do not need this software. Download Cisco® 678 Modem
Download Cisco® 678 Modem Software (CBOS v2.4.6)
- Download
the latest software for your Cisco 678 modem.
Note: If you own an Intel® 2100, 2200, 3200, or Cisco 202,
204, or 605 internal modem you do not need to access this software.
| Actiontec™ GT701-wg DSL Modem with
Wireless Gateway |
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- Learn more about
the newest device available to Qwest customers, the Actiontec
GT701-wg DSL Modem with Wireless Gateway
| Actiontec™ 1524 Gateway |
 |
- Learn more about the newest device available to Qwest customers, the Actiontec 1524 Gateway.
| Actiontec™ 1520 Gateway |
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| Intel® PRO/DSL 2100 Modem |
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- Access the
Intel PRO/DSL 2100 modem support page..
| Intel® PRO/DSL 2200 Modem |
 |
- Access the
Intel PRO/DSL 2200 modem support page.
Intel® PRO/DSL 2100, 2200 and 3200 Modem Information - Windows XPTM
- Access
information on Intel® PRO/DSL 2100, 2200 and 3200 Modem Information - Windows XP™
Broadband by Qwest™
Cisco® is a registered trademark of Cisco Systems Incorporation.
Intel® is a registered trademark of Intel Corporation.
Windows® is a registered trademark of the Microsoft Corporation.
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