Service Verification for Macintosh® 8.01 (or higher)

Please print these instructions before beginning so you can easily refer to them while going through the Cisco® 678 External Modem verification processes. If you do not have a printer, you may save these instructions and open them on your desktop so that you can follow along as you complete the installation processes. Products and services are trademarks of their respective companies.

To download CBOS version 2.4.6 for your Cisco 678, you must first verify which DSL service you are serviced off (CAP or DMT). If you download the wrong CBOS version, your service will not work. Please follow through the proceeding steps before continuing with the download process to verify your modem setup.

Connecting to your Cisco 678

Use the following instructions to upgrade your Cisco 678 modem to the latest CBOS version.

STEP 1

In this step you will be performing the physical connections for your modem to enable you to configure your modem, by connecting the modem wires.

Connect your Cisco 678 to your Macintosh®. Ensure the yellow cable is connected to the Ethernet port on your Macintosh and to the "ENET" port on the back of the Cisco 678.

Connect the tan MAC management cable you received with your modem in the MAC kit to a ADB to USB converter connected to the back of your MAC. Also, connect the opposite end of the cable to the "MGMT" port on the back of your modem. The USB to ADB cable is not supplied by Qwest. Please see your local computer provider for this cable. If you have an older MAC, you will not need the USB to ADB converter. Please refer to the following diagrams.

NOTE: If you have an older non-USB MAC, please insert the cable directly into the back of your MAC. You do not need an ADB to USB converter.

Connect the modem power cable and ensure the green power light is on.

Lost Management Cable?

If you lost your management cable, please call one of the following Qwest technical support numbers:

Inform the Qwest technical support person you need to open an RMA for a new MAC connectivity kit to connect your MAC to the modem.

STEP 2

When you received your modem, you also received a MAC connectivity kit. The kit included a CD-ROM. Please insert the CD-ROM into your CD-ROM drive and install the following program if you have not already done so.

ZTerm 1.0.1

ZTerm 1.0.1 is a terminal program allowing you to enable a software connection to your modem for modem configuration.

NOTE: to use Zterm, your MAC must be running OS 9.2 or older. If you are running OS X, you must reboot into OS 9.

STEP 3

Double click on the ZTerm 1.0.1 icon on the desktop.

NOTE: If the computer does not recognize the port the management cable is connected to, the following screen will appear. Please select the correct port from the SERIAL PORT drop down menu.

STEP 4

From the Finder Menu, click on SETTINGS then CONNECTION.

STEP 5

Please set the following Connection parameters.

• Service Name: Cisco
• Bits per second: 38400
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None (do not check either option)

Then, click OK.

NOTE: If you cannot connect to your modem, reconfigure the "Data Rate" field to 9600. Then, try to reconnect. If you have further connection problems, please turn off the power to your modem for 30 seconds, then turn it back on.

STEP 6

Press Enter to initiate the session in ZTerm (if the session does not initiate, press Enter again). A prompt will appear as follows.

User Access Verification
Password:

STEP 7

If you set an executive password, please type it and press Enter. If you have not set an executive password, please press Enter to access the modem and the following prompt will appear.

cbos>

NOTE: The modem is default set to have no password. Only if you previously set an executive password will you need one to enter the modem.

If you have forgotten your password, please call one of the following Qwest technical support numbers:

STEP 8

Type "enable" at the cbos prompt. Then, press Enter.

cbos> enable

STEP 9

At the Password prompt press Enter. The following prompt will appear.

cbos#

STEP 10

Please type the following at the cbos# prompt.

show version

If your modem is set to CAP, the following will appear.

Click here, if you have a CAP modem, for the upgrade instructions and CBOS file!

NOTE: Please minimize your HyperTerminal session. Do not close HyperTerminal, you will need it later in the upgrade instructions.

If your modem is set to DMT, the following will appear.

Cisco Broadband Operating System

Click here if you have a DMT modem, for the upgrade instructions and CBOS file!

NOTE: Please minimize your HyperTerminal session. Do not close HyperTerminal, you will need it later in the upgrade instructions.

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