Customer Proprietary Network Information

Date: December 5, 2007

Qwest’s Commitment to Safeguard Customer Information. Qwest has long been committed to the protection of customer privacy. (You can review details of our practices in our General Privacy Policy at (www.qwest.com/privacy/privacyGeneral.html). In addition, we comply with federal laws regarding the protection of customer account information. Federal law characterizes this type of information as “Customer Proprietary Network Information” or CPNI. Here we refer to it simply as “account information.” Account information includes information about a customer’s services and their use of those services, as well as general billing information. It also includes information concerning specific calls, such as who was called, and the date and time of the call. Throughout this notice, we refer to call-related information “call-detail information.”

Recent Regulatory Change. Recent changes in rules by the Federal Communications Commission require carriers to implement stricter procedures to verify the identity of callers who want to discuss call-detail information or to engage in online transactions that would allow access to account information generally.

New Rules for Access to CPNI.

Calls to Qwest Customer Service: In the past, customers calling Qwest’s customer service offices could discuss their services and billings with a Qwest representative, once that representative had verified the caller’s identity. The verification was usually done through questions about account information known to Qwest and the customer or through verification methods such as social security number. This authentication practice will continue with respect to calls made to Qwest’s customer service centers, as a general matter. However, Qwest will not be able to discuss call-detail information with an account holder unless the caller provides the call detail to the Qwest representative or has a pre-established password.

Online Access to Account Information: Customers seeking online access to account information need a password before access can be permitted.

• Qwest is providing new customers with security codes they can use to establish online accounts. Additionally, Qwest is validating the MyAccount profiles of existing customers. For many customers with existing MyAccount profiles, this will require that they request a new security code from Qwest and use it as explained on the MyAccount site.

Access to Account Information at Retail Locations: Customers seeking access to account information at Qwest retail outlets will need to produce a valid photo ID (generally a driver’s license or other ID issued by a government).

Notifications of Certain Account Changes. In addition to changes outlined above regarding access account information, Qwest will be notifying customers of certain account changes. For example, whenever an online account is created or changed, or a password or other form of authentication (such as a “secret question and answer”) is created or changed, Qwest will notify the account holder. Additionally, after an account has been established, when a customer’s address (whether postal or e-mail) changes or is added to an account, Qwest will send a notification. These notifications may be sent to a postal or e-mail address, or by telephone, voicemail or text message.

Business Relationships and Exemption From the Rules. Qwest’s practices with respect to CPNI access and required notifications will essentially be the same for our residential and small business customers.

But in cases where Qwest and a business have a contractual relationship, and the business has access to a dedicated account representative, the authentication processes used by the parties may be different and notifications might not be sent. In these cases, Qwest will verify a person’s authority to discuss account information through communications with the person claiming to represent the account holder. And in situations where a customer seeks online access to account information, an access code will be required.

• In some cases, Qwest and the business will have a formal written agreement that will contain a confidentiality provision. In other cases, the contractual relationship will be based on purchases made by the customer from a Qwest tariff or Rate and Service Schedule (RSS), or on the words and conduct of the parties. The relationship will reflect Qwest’s long-standing protection of customer account information and our practices of not using or disclosing such information except to provide services or as permitted or required by law.

Questions or Comments. Qwest takes seriously our obligation to protect customer information. Our compliance with the rules recently enacted by the FCC is a continuation of our long-standing practice. If you have questions about this notice or about our specific commitment to the protection of your information, please contact us at Privacy@Qwest.com

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