Case Studies
Learn how peers in your industry are working with Qwest to make the most of their telecom solutions. Our case studies provide solid information for research into how organizations and businesses of all sizes have met their telecom challenges with Qwest.
Delve, LLC
A change in recruiting strategy resulted in a flood of calls into Delve's call centers—which they weren't set up to handle efficiently. Calls would pile up, and messages would have to be taken, but by the time recruiters could call respondents back, they weren't able to reach them. View
Discover the World Marketing
With call volumes averaging from 35,000 to 50,000 calls each month, Discover needed a reliable IVR system and a reliable service provider. View
Doss Aviation
Doss Aviation, Inc. manages air terminals and provides pilot flight training instruction. The company's previous CLEC provider had outages that lasted days at a time. This disrupted the company's Air Force aviation training courses and damaged the corporate brand. View
Filltek
FillTek's contact center relies heavily upon telephone communications, averaging about 275,000 minutes a month. In the current economic climate, cost-cutting became a priority. They also wanted to establish a relationship with a more responsive vendor. View
Highline Public Schools
At Highline Public Schools in Washington State, feature-rich media applications are increasingly important for teachers to enhance their own education and for classroom instruction. The existing T-1 lines could not support an expanding array of high-bandwidth tools. A new data warehouse and plans for Voice over Internet Protocol (VoIP) made the need for increased bandwidth even more urgent. View
Home Buyers Warranty®
Fast, efficient customer service is key to success for Home Buyers Warranty. With 70 toll-free numbers to manage, Home Buyers Warranty needed to change call allocation percentages and trunk routes much more rapidly. The company's existing vendor took from three days to a month to complete changes. View
Howard Systems International Inc.
As the enterprise-wide phone system at Howard Systems International (HSI) aged, maintenance costs had begun to spiral out of control. The company looked to replace the PBX systems at its locations across five states with a cost-efficient, standardized system. From a technology standpoint, HSI wanted to leverage existing data connectivity. A key business goal was to provide a voice system for HSI's sales force that would support high mobility while, helping them remain in close touch with the company. View
Madison School District of Phoenix
Qwest's QMOE solution established a reliable WAN backbone that supports the district's educational mission and operational goals. By centralizing applications, the district's IT team also cut technical-support labor hours formerly devoted to client-based systems. View
McGough Companies
The company's Construction Division wanted to consolidate Internet connections to provide better security. Moreover, managers wanted to provide high-performance connectivity to improve employee collaboration and the speed of e-mail and data file sharing. View
OSI Restaurant Partners
In 2003, the Outback Steakhouse leadership team was growing increasingly concerned about the security of their company headquarters, housed in a building just 800 feet from the end of the Tampa International runway View
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