IVR: EZ Route

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Find out how EZ Route helped an airline seamlessly route calls during a call center transition. View

Learn how Qwest's scalable and flexible Contact Center solutions free you to focus on improving your customers' experience. View

The hosted contact center supports multi-channel integration, leverages global high-speed networks, and utilizes computer telephony integration (CTI) and speech-recognition technology, all at a reasonable cost. View

School administrators needed to significantly increase the efficiency of their incoming call management and routing system. Calls came into multiple locations while human resources were tapped to deliver repetitive instructions. View