Resource Details

Challenge

As eye-care services company TLCVision expanded, its multiple locations relied on a heterogeneous mix of telecom providers. When the company made plans to add 25 new centers, TLCVision looked for a more time efficient and cost effective way to handle voice and data services for its existing and new sites.

Solution

TLCVision chose Qwest® OneFlex® Integrated Access for all of its 33 locations and future sites. In addition, each TLCVision office is using Qwest long-distance services and TLCVision administrators use the self-service Web portal Qwest Control to easily access and track information about their Qwest services.

Benefits and Results:

• Sites that converted from prior vendors to Qwest® OneFlex® Integrated Access and Qwest long-distance service, have achieved about a 45 percent savings in combined telecom and data costs.
• Return on investment (ROI) achieved in eight months rather than the year that had been predicted.
• The improvement in reliability over past solutions is a significant business benefit since the offices are medical practices and need patient information in a timely manner.
• Excellent customer service with one point of contact for the whole U.S.
• Support of a single, reliable vendor reduces administrative costs and personnel needs.
• Simplified, self-service online management using Qwest Control®.

Client

TLCVision is a $300 million eye-care services company that provides eye doctors with the tools and technologies needed to deliver high-quality patient care. TLCVision maintains leading positions in refractive, cataract and optometric markets. Reliable voice and data communications are essential to TLCVisions more than 33 offices, for preparing and delivering patient data and other medical information.