Utah 801/385 Area Code Overlay |
Our goal at Qwest is to offer services that meet your communications needs and to provide timely information regarding changes or events that influence your service.
In order to accommodate the growing need for telephone numbers in Utah, the Utah Public Service Commission has ordered the new 385 area code to be added to the telephone exchanges currently serviced by the 801 area code today. This change will affect the way you dial your calls by requiring you to dial 10-digits for all local calls.
An area code Overlay is the addition of another area code (385) to the same geographic region as an existing area code (801). An Overlay does not require customers to change their existing area code or their 7-digit telephone number.
Effective June 1, 2008, you should begin using the new 10-digit dialing procedure whenever you place a local call from the 801 area code. If you forget and use the old procedure of dialing just 7-digits, your call will still be completed during the grace period. Long-distance calls require 1+10-digit dialing.
Beginning March 1, 2009, the grace period will end and you must use the new 10-digit dialing procedure for all local calls. On this date, if you do not dial all 10-digits, your call will not be completed, and a recording will instruct you to hang up and dial again. Additionally, new telephone lines or services may be assigned numbers with the 385 area code at this time.
Please refer to the Frequently Asked Questions below or call Qwest at one of the numbers below with any questions regarding the addition of the 385 area code or the new 10-digital dialing requirements.
| Type of Call | Calling To | Dialing Plan |
|---|---|---|
| Local Call | 801 or 385 Area Code | 10-digits (Area Code+XXX-XXXX) |
| Toll Call or Long Distance | All Area Codes | 1+10-digits (1+Area Code+XXX-XXXX) |
| Operator Calls credit card, collect, third party |
All Area Codes | 0+10-digits (0+Area Code+XXX-XXXX) |
Available telephone numbers in the 801 area code are limited and cannot support the needed demand for telephone numbers.
An area code overlay is a form of area code change that adds area code(s) to the same geographic region. In this case, the 385 area code will be added to the same geographic region of the 801 area code. Now, the entire 801 geographic region will have the 385 area code and the 801 area code. In many parts of the country, multiple area codes co-exist within the same geographic region. People with telephone numbers with the 801 area code will retain their current telephone number(s) and area code. People who would like to have new or additional telephone numbers or telecommunications services may be given telephone numbers with the new 385 area code.
Traditionally, area codes have been split to provide more prefixes for the telecommunications industry and its customers, creating smaller geographic areas. As geographic areas become smaller, it becomes more difficult to subdivide an area code any further without separating close knit communities of interest or cities.
No. Area code overlays allow people to retain their current telephone number(s) and area code.
Telephone numbers with the new 385 area code may be available after March 1, 2009.
If 7-digits are dialed, a recording will instruct you to hang up and redial using the new 10-digit dialing procedure.
No. You can still just dial three digits to reach 9-1-1. No additional digits will be required to make emergency calls. You can make emergency calls the same way you do today.
No. If numbers such as 211, 311, 411, 511, 611,711 and 811 are currently available in your community you can still dial them with just three digits.
Directory listings for all affected communities will be updated to identify the associated area code of a telephone number.
Individual customers are responsible for any changes to listings appearing in other directories. Each customer is responsible for telephone numbers appearing in any display advertising.
Yes. A special test number will be established on December 1, 2008, to enable business customers to verify their equipment can complete calls to the new area code. This special number, 385-600-1234, will remain active through June 1, 2009. Long-distance calls will require dialing 1+385-600-1234.
Between June 1, 2008 and March 1, 2009, customers with cellular telephones, hand-held PDA's, etc will need to re-enter telephone numbers to include the area code.
Individual consumers are responsible for the costs incurred to update or reprogram their customer telephone equipment or features.
Calls that were local before the area code overlay will remain local calls. Calls that were long-distance calls before the area code overlay will remain long-distance calls.
All Operator Assisted Calls must be dialed "0" + area code + telephone number.
Anyone in the 801 Service Area may be assigned a telephone number with the new 385 area code after March 1, 2009 for new lines or service.
No. Telephone numbers with the 801 area code may still be available. Check with your preferred telecommunications service provider for availability.
Callers will not reach the person or business they are trying to call if they dial the wrong area code. It is possible to reach a wrong number or hear an announcement indicating that the number dialed is not in service. Therefore, it is important to know and dial the correct area code + telephone number of the person or business you are trying to reach.
It is important to tell people your area code + 7-digit phone number so there is no confusion as to which area code you have. When getting a number from someone, be sure to get the area code + 7-digit telephone number.
Residential
1 800-244-1111
Wireless
1 800-244-1111
Small Business
1 800-603-6000
Large Business
1 800-777-9594
Government and Education
1 800-777-9594
Federal Services
1 800-879-1023
Site Map | Legal Notices | Privacy | Careers at Qwest | 
Customers with Disabilities | Dex Online
Servicio al Cliente en Español | Tariffs
Copyright © 2009 Qwest Communications International Inc., All Rights Reserved
