Customer Service

Important DTV Notice

The nationwide switch to digital television broadcasting will be complete on June 12, 2009, but your local television stations may switch sooner. After the switch, analog-only television sets that receive TV programming through an antenna will need a converter box to continue to receive over-the-air TV. Watch your local stations to find out when they will turn off their analog signal and switch to digital-only broadcasting. Analog-only TVs should continue to work as before to receive low power, Class A or translator television stations and with cable and satellite TV services, gaming consoles, VCRs, DVD players, and similar products.

Information about the DTV transition is available from your local television stations, www.DTV.gov, or 1-888-CALL-FCC (TTY 1-888-TELL-FCC), and from www.dtv2009.gov or 1-888-DTV-2009 (TTY 1-877-530-2634) for information about subsidized coupons for digital-to-analog converter boxes.

Telephone Assistance Plans

Lower your telephone service and installation costs. Qwest® offers Telephone Assistance Plans for qualifying low-income customers:

Lifeline Service

Get a reduced rate on your monthly home phone bill. It's easy when you follow these simple steps:

Go to www.lifelinesupport.org to learn who is eligible and how to apply in your state.
Follow the application instructions provided there, under How do I apply?
If your state requires a paper application, you can download a copy by selecting your state below.

Applications
Complete the appropriate state application to apply for Lifeline support.

Arizona - English
Arizona - Spanish
Iowa
Minnesota
Montana
New Mexico

North Dakota
South Dakota
Utah - English
Utah - Spanish
Wyoming

Plan Details

The amount of the Lifeline credit varies by state.
Telephone service must be for your primary residence.
The name on the phone bill must match the name of the person who is eligible for the plan.
Free Long Distance Restriction is available, at the customer's request.

Tribal Lifeline Service

Pay as little as $1 a month, plus taxes and surcharges, for your home phone line. If you live on a reservation or pueblo, you may qualify. Go to Tribal Lifeline to learn who is eligible and to print an application form.

Plan Details

Telephone service must be for your primary residence on a reservation or pueblo.
The name on the phone bill must match the name of the person who is eligible for the plan.
Free Long Distance Restriction is available, at the customer's request.

Link Up Assistance

Save 50 percent on installation charges for your main phone line—and get a deferred payment schedule for any additional installation charges.

You automatically qualify for these savings if:

You are eligible for Lifeline or Tribal Lifeline support.
AND
Your application for telephone assistance is received within 60 days of your phone service installation (one Link Up credit per address).

Plan Details

Benefits are available for one phone line per household.
Telephone service must be for your primary residence.
Credits cannot be applied to the cost of jacks or wiring.
Security deposits may still be required.
To avoid a service deposit payment at the time of installation, choose free Long Distance Restriction.
If you live on a reservation, you may receive an additional $70 to cover excess construction charges.